Lead | Caruthersville | GDF

Good Day Farm•Caruthersville, MO

About The Position

The Lead plays a pivotal role on the management team, helping drive store performance, foster a positive and inclusive culture, and deliver exceptional customer experiences. The role combines hands-on leadership, operational knowledge, a strong work ethic, cannabis education, and customer service. The Lead assists with staff training and coaching, daily store operations, revenue and sales initiatives, inventory management, compliance, cash handling, visual merchandising, and customer loyalty efforts. The position also requires adaptability and communication with store employees and leadership.

Requirements

In-depth knowledge of cannabis products, strains, and industry trends.
Strong understanding of local and state regulations governing cannabis operations.
Excellent leadership, communication, and organizational skills.
Ability to travel to multiple locations per week.
Strong written and verbal communication skills.
Positive attitude and flexibility.
Experience with Microsoft Suite.
Strong cash-counting skills.
Strong organizational skills.

Nice To Haves

Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software.

Responsibilities

Assist with training and developing staff, preparing daily huddles and zone charts, and motivating the team to achieve goals.
Model leadership by following company standards, arriving on time and in uniform, and creating memorable customer experiences.
Assist with staff coaching and establishing standards of success for team members.
Support the management team with daily leadership functions and store maintenance, while contributing to morale, inclusion, professional growth, store events, promotions, and team-building.
Promote company values and mission.
Help meet revenue and sales expectations by communicating business updates and keeping team members informed.
Prepare and share daily huddle notes with team members throughout the workday.
Build customer relationships and model customer service, including customer engagement and upselling.
Participate in weekly competitive analysis and champion the business.
Assist with inventory processes and reconciliation, including order intake, vault organization, customer order fulfillment, and other daily inventory needs.
Assist with closing procedures, including cash counting, closing drawers, and preparing nightly cash deposits.
Lead and assist with daily opening and closing duties, cash management, inventory reconciliation, and other day-to-day operating procedures.
Assist with cash flow preparation, including till setting, cash handling, and cash depositing.
Work with management to maintain the store and communicate facility maintenance needs and repairs.
Promote compliance by following applicable requirements and assist with inventory cycle counts, intake, invoice management, organization, sales, and staff training.
Prioritize shelf stocking and maintain accurate online menus by collecting necessary information from management.
Ensure customer orders are accurate and fulfilled on time.
Assist with inventory organization and destruction, and maintain knowledge of inventory compliance processes.
Assist with in-store visual merchandising and train staff on expectations for the customer journey related to merchandising.
Stay knowledgeable about sales and promotions and communicate them to customers.
Promote customer loyalty sign-ups and assist with customer experience initiatives that build value and loyalty.
Perform other leadership duties as directed by store management and other assigned duties.