Lead | Clayton | GDF

Good Day Farm•Clayton, MO

About The Position

The Lead plays a pivotal role on the management team by helping drive store performance, foster a positive and inclusive culture, and provide exceptional customer experiences. The role combines hands-on leadership, operational knowledge, and a strong work ethic with a passion for cannabis education and customer service. The Lead supports the management team with daily store operations, staff development, sales, inventory, cash handling, compliance, and customer experience initiatives. The position may require travel to multiple locations per week.

Requirements

In-depth knowledge of cannabis products, strains, and industry trends.
Strong understanding of local and state regulations governing cannabis operations.
Excellent leadership, communication, and organizational skills.
Ability to travel to multiple locations per week.
Strong written and verbal communication skills.
Positive attitude and flexibility.
Microsoft Suite experience.
Strong cash-counting skills.
Strong organizational skills.

Nice To Haves

Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software.

Responsibilities

Assist with staff training and development, daily huddles, zone charts, coaching, and setting standards for success.
Model leadership, punctuality, uniform standards, customer service, and company values.
Support day-to-day leadership functions, store maintenance, team morale, inclusion, and professional growth.
Participate in store events, promotions, and team-building efforts.
Help meet revenue and sales expectations and communicate important business updates to team members.
Build and share daily huddle notes throughout the workday.
Develop customer relationships and encourage a customer-service culture; promote sales through engagement and upselling.
Participate in weekly competitive analysis and champion the business.
Assist with inventory management and reconciliation, including order intake, vault organization, fulfillment, cycle counts, invoice management, stocking, and compliance processes.
Assist with opening and closing duties, cash management, cash counting, closing drawers, till preparation, and cash deposits.
Support store upkeep and communicate facility maintenance needs to management.
Help maintain accurate online menus and ensure customer orders are accurate and fulfilled on time.
Assist with inventory organization and destruction and train staff on inventory processes and compliance.
Assist with visual merchandising and train staff on customer-journey expectations related to merchandising.
Promote awareness of sales and promotions, customer loyalty sign-ups, and customer experience initiatives.
Communicate effectively with store leadership and employees, meet other leadership requirements, and perform other duties as assigned.