Lead | Columbia | Greenlight

Good Day Farm•Columbia, MO

About The Position

The Lead plays a pivotal role on the management team, helping drive store performance, foster a positive and inclusive culture, and ensure exceptional customer experiences. This hands-on leadership role supports staff development, daily store operations, sales and revenue goals, inventory accuracy, regulatory compliance, cash handling, and customer loyalty. The Lead communicates regularly with store leadership and employees, models company values, and supports store events, promotions, and team-building efforts. The position may require travel to multiple locations per week.

Requirements

In-depth knowledge of cannabis products, strains, and industry trends.
Strong understanding of local and state regulations governing cannabis operations.
Excellent leadership, communication, and organizational skills.
Ability to travel to multiple locations per week.
Strong written and verbal communication skills.
Positive attitude and flexibility.
Experience with Microsoft Suite.
Strong cash counting skills.

Nice To Haves

Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software.

Responsibilities

Assist with training, developing, coaching, and motivating staff, including building daily huddles and zone charts.
Model leadership standards, company values, professionalism, and outstanding customer service.
Support the management team with day-to-day leadership functions, store maintenance, and team morale, inclusion, and professional growth.
Participate in store events, promotions, and team-building efforts.
Help meet revenue and sales expectations by communicating business updates and supporting sales initiatives.
Build meaningful customer relationships and encourage customer service, upselling, product knowledge, loyalty sign-ups, and repeat business.
Participate in weekly competitive analysis.
Assist with inventory management and reconciliation, including order intake, vault organization, customer order fulfillment, cycle counts, invoices, stocking, and online menu accuracy.
Support inventory compliance, organization, and destruction processes, and train staff on inventory procedures.
Assist with store opening and closing, cash management, till setting, cash handling, drawer closing, cash deposits, and inventory reconciliation.
Support visual merchandising and train staff on customer journey expectations related to merchandising.
Help maintain the facility by communicating maintenance needs to the management team.
Communicate effectively with leadership and store employees, meet other leadership requirements, and perform other assigned duties.