Lead | Greenlight | Noel

Good Day Farm•Noel, MO

About The Position

The Lead plays a pivotal role on the management team, driving performance, fostering a positive and inclusive store culture, and ensuring exceptional customer experiences. The position combines hands-on leadership, operational knowledge, and a commitment to cannabis education and customer service. The Lead supports staff training, coaching, motivation, sales and revenue goals, inventory accuracy, compliance, cash handling, store upkeep, and customer loyalty initiatives. The role also requires communication with store leadership and employees, participation in store events and promotions, and travel to multiple locations per week.

Requirements

In-depth knowledge of cannabis products, strains, and industry trends.
Strong understanding of local and state regulations governing cannabis operations.
Excellent leadership, communication, and organizational skills.
Ability to travel to multiple locations per week.
Strong written and verbal communication skills.
Positive attitude and flexibility.
Experience with Microsoft Suite.
Strong cash-counting skills.

Nice To Haves

Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software.

Responsibilities

Assist with staff training and development, daily huddles, zone charts, coaching, and motivating team members toward goals.
Model company standards through punctuality, wearing the required uniform, customer service, and leadership behavior.
Support management with day-to-day leadership functions, store maintenance, team morale, inclusion, and professional growth.
Participate in store events, promotions, and team-building efforts, and promote the company’s values and mission.
Help meet revenue and sales expectations by communicating critical business information and sharing daily huddle notes.
Build customer relationships and model strong customer service; promote sales through customer engagement and upselling.
Participate in weekly competitive analysis and support business initiatives.
Assist with inventory processes and reconciliation, including order intake, vault organization, order fulfillment, and loss prevention.
Assist with opening and closing procedures, including cash management, cash counting, drawer closing, and nightly cash deposits.
Assist with cash flow preparation, till setting, cash handling, and cash depositing.
Work with management to maintain the store and communicate facility maintenance needs.
Support compliance through adherence to requirements and assist with cycle counts, intake, invoice management, organization, selling, and staff training.
Prioritize shelf stocking and maintain accurate online menus using information from the management team.
Help ensure customer orders are accurate and fulfilled on time; assist with inventory organization and destruction.
Assist with in-store visual merchandising and train staff on visual merchandising and the customer journey.
Stay informed about sales and promotions and communicate them to customers.
Promote customer loyalty sign-ups and support initiatives that build customer value, loyalty, and repeat business.
Maintain effective communication with leadership and store employees, meet other leadership requirements communicated by store management, and perform other assigned duties.