Lead | Harvey | NCCO

Good Day Farm•Harvey, LA

10d

About The Position

The Lead plays a pivotal role on the management team, helping drive store performance, foster a positive and inclusive culture, and deliver exceptional customer experiences. This hands-on leadership role supports staff development, day-to-day store operations, sales, inventory management, compliance, and customer loyalty. The Lead works closely with the management team and communicates with both leadership and store employees.

Requirements

In-depth knowledge of cannabis products, strains, and industry trends.
Strong understanding of local and state regulations governing cannabis operations.
Excellent leadership, communication, and organizational skills.
Ability to travel to multiple locations per week.
Strong written and verbal communication skills.
Positive attitude and flexibility.
Experience with Microsoft Suite.
Strong cash-counting skills.

Nice To Haves

Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software.

Responsibilities

Assist with staff training and development, daily huddles, zone charts, coaching, and motivating the team toward goals.
Model leadership standards, including wearing the uniform, punctuality, customer service, and the company way.
Support day-to-day leadership functions, store maintenance, team morale, inclusion, and professional growth.
Participate in store events, promotions, team-building efforts, and promotion of the company’s core values and mission.
Help meet revenue and sales expectations and communicate critical business information to team members.
Build and share daily huddle notes and participate in weekly competitive analysis.
Build meaningful customer relationships and model excellent customer service, sales engagement, and upselling.
Assist with inventory processes and reconciliation, including order intake, vault organization, customer order fulfillment, and loss prevention.
Assist with closing procedures, including cash counting, closing drawers, and preparing nightly cash deposits.
Lead and assist with daily opening and closing duties, cash management, inventory reconciliation, and other day-to-day operating processes.
Assist with till setup, cash handling, and cash depositing.
Work with management to maintain the store and communicate facility maintenance needs.
Promote compliance and assist with inventory cycle counts, intake, invoice management, organization, selling, and staff training.
Prioritize shelf stocking and ensure online menus are accurate using information from the management team.
Help ensure customer orders are accurate and fulfilled promptly; assist with inventory organization and destruction and follow inventory compliance processes.
Assist with in-store visual merchandising and train staff on customer-journey expectations related to merchandising.
Stay informed about sales and promotions and communicate them to customers; promote customer loyalty sign-ups and initiatives.
Meet additional leadership requirements, communicate effectively with leadership and employees, and perform other duties as assigned.