Lead Wellness Coordinator-MIORA

Life Time•Dallas, TX

22d

About The Position

The Lead Wellness Coordinator is the first point of contact for patients and visitors and helps create a welcoming, supportive environment at MIORA. The role manages front desk operations, coordinates appointments, and handles day-to-day administrative functions that support the clinic’s integrated healthcare mission. The coordinator provides warm, efficient, solution-oriented customer service throughout each patient’s visit, from initial greeting and communications through check-in, scheduling, and check-out. The position works with Medical Providers, the broader care team, and the corporate support team on administrative operations, workflow management, SOP execution, process improvement, and standardized communication. It reports to the Medical Director, with a dotted line to the club’s Lead General, and oversees clinic operations and administration duties while providing day-to-day support, feedback, and team alignment. Medical supervision, patient care, clinical protocols, and medical judgment are the responsibility of the Medical Director. The Clinic Leader does not influence medical decision-making or clinical protocols.

Requirements

High school diploma or equivalent required.
Four years of experience in customer service, healthcare administration, or front desk roles is highly desirable.
Excellent communication and interpersonal skills, with the ability to engage warmly and professionally with patients, staff, and visitors.
Strong organizational skills and attention to detail, including the ability to manage multiple tasks in a fast-paced environment.
Ability to manage front desk staffing and ensure proper coverage during clinic hours.
Proficiency with customer relationship management (CRM) systems, scheduling software, and other relevant tools.
Ability to maintain confidentiality and handle sensitive patient information professionally.
Commitment to delivering high-quality, patient-centered care.

Nice To Haves

An associate’s or bachelor’s degree in a related field is preferred.
Experience with scheduling systems and electronic medical records (EMR) is a plus.

Responsibilities

Serve as the primary front desk contact, greeting patients and visitors professionally and maintaining a clean, organized, welcoming reception area.
Address patient concerns, answer questions, and provide general information about clinic services, policies, and procedures.
Answer phone calls and respond to emails and text messages; route communications to appropriate staff and follow up with patients as needed.
Schedule and confirm initial consultations and follow-up appointments using the clinic’s EMR scheduling system; handle rescheduling requests and coordinate schedules with Medical Providers.
Help manage patient flow and minimize wait times.
Greet arriving patients, verify appointments, collect necessary paperwork, and assist with check-in.
Complete check-out tasks, including scheduling follow-up appointments, processing payments, and providing receipts or required documentation.
Accurately enter patient information and maintain records of patient interactions, appointments, communications, and updates in the EMR.
Assist with inventory of front desk supplies, branded resources, and supplements.
Perform general administrative tasks, including filing, data entry, and support for daily clinic operations.
Collaborate with Medical Providers, the corporate support team, clinic staff, and club leadership teams, including the LG and PTL, to support operational alignment and a cohesive patient experience.
Facilitate team meetings and provide input on improving front desk efficiency and patient satisfaction.
Manage front desk staffing and ensure appropriate coverage during clinic hours.
Support clinic operations, provide day-to-day team feedback and alignment, and perform additional duties as needed.
Direct matters involving medical supervision, patient care, clinical protocols, and medical judgment to the Medical Director.