Lead Wellness Coordinator-MIORA

Life Time Inc.•Dallas, TX

4d•Onsite

About The Position

The Lead Wellness Coordinator serves as the first point of contact for patients and visitors at MIORA, responsible for managing front desk operations, coordinating appointments, and ensuring smooth day-to-day administrative functions. This role focuses on creating a welcoming and supportive environment, ensuring every patient interaction is warm, efficient, and solution-oriented. The Lead Wellness Coordinator collaborates with Medical Providers and the care team to deliver a high-touch, patient-centric experience, working with the corporate support team on administrative operations, workflow management, and process improvement. The position reports to the Medical Director, with a dotted line to the club's Lead General, and oversees clinic operations and administrative duties, providing day-to-day support and feedback. All medical supervision, patient care, clinical protocols, and medical judgment matters are directed to the Medical Director.

Requirements

High school diploma or equivalent required.
4 years experience in customer service, healthcare administration, or front desk roles is highly desirable.
Experience with scheduling systems and electronic medical records (EMR) is a plus.
Excellent communication and interpersonal skills, with the ability to engage warmly and professionally with patients, staff, and visitors.
Strong organizational skills and attention to detail, with the ability to handle multiple tasks in a fast-paced environment.
Ability to manage front desk staffing and ensure proper coverage during clinic hours.
Proficiency in using customer relationship management (CRM) systems, scheduling software, and other relevant tools.
Ability to maintain confidentiality and handle sensitive patient information with professionalism.
Commitment to delivering high-quality, patient-centered care.

Nice To Haves

Associate’s or bachelor’s degree in a related field is preferred.

Responsibilities

Serve as the primary point of contact at the front desk, greeting patients and visitors with a friendly and professional demeanor.
Manage daily front desk operations, ensuring the area is clean, organized, and well-maintained.
Provide excellent customer service by addressing patient concerns, answering questions, and ensuring professional interactions.
Provide general information to patients and visitors about the clinic’s services, policies, and procedures.
Answer incoming phone calls and respond to emails and text messages in a timely manner.
Direct calls and messages to appropriate staff members.
Follow up with patients regarding appointment reminders, treatment plans, and other communication.
Schedule patient appointments, including initial consultations and follow-ups, using the clinic’s Electronic Medical Record (EMR) scheduling system.
Confirm appointments with patients and handle rescheduling requests promptly.
Coordinate with medical providers to ensure smooth appointment scheduling and patient flow.
Greet patients upon arrival, verify appointments, and assist with check-in processes, including collecting paperwork and updating patient records.
Handle patient check-outs by scheduling follow-up appointments, processing payments, and providing receipts.
Ensure accurate entry of patient information into the clinic’s electronic medical record (EMR) system.
Maintain accurate records of patient interactions, including appointment details and communications.
Assist with managing inventory of front desk supplies, branded resources, and supplements.
Perform general administrative tasks, such as filing and data entry.
Work closely with the Medical Providers, corporate support team, and other staff to ensure smooth clinic operations.
Act as a key point of communication between the clinical team and club leadership teams.
Facilitate team meetings and provide input on improving front desk efficiency and patient satisfaction.
Assist with additional duties as needed to support the clinic’s mission.