Lead Weekend Concierge

Hebrew SeniorLife•Canton, MA

4d•Onsite

About The Position

The Weekend Lead Concierge is the lead staff member for all communications, emergencies and requests which come through the front desk on the weekends. This role serves as the initial response to all safety and security related issues, ensuring the health and wellbeing of the residents of the community. This role demonstrates exceptional customer service and strong communication skills while serving as the primary contact for all questions, requests and concerns, and demonstrates excellent judgement for elevating concerns and questions to the appropriate team members as necessary.

Requirements

Good communication skills
Basic knowledge of computers and other small office equipment
Superior customer service skills
Excellent organizational and communication skills and exceptional telephone etiquette
Professional appearance and demeanor
Flexibility to work varied shifts (when needed), including weekends and holidays
Proficiency in Microsoft Word typing meeting minutes and notices and Microsoft Outlook booking conference rooms
High School diploma or equivalent

Nice To Haves

Previous concierge/receptionist experience preferred.
First Aid or medical training a plus

Responsibilities

Lead for all emergencies, communications, and visitors on weekend shifts.
Demonstrates exceptional customer service while responding to all incoming communication, and directing calls as required.
Oversee all incoming alarms through front desk alarm system/s. Lead communication efforts to appropriate resources to respond to the emergencies Follow up communication to appropriate staff following the completion of the emergency, unusual events, missing items, or alleged thefts
Coordinates all emergency response efforts, including directing emergency vehicles to the SNF and EL, as well as the IL
Conducts appropriate steps to alert management staff if an emergency or unusual event needs to be elevated. Takes ownership of knowing all emergency procedures to contact right staff member at the right time.
Provide Resident Information Forms. DNR information (from binders) and E-Clinical information (from computer) to paramedics and medical transport companies, as well as internal medical and emergency responders
Uses two way radio to communicate with various nursing, maintenance and administration staff
Uses computer for E-Clinical information and various administration duties received by residents and other staff
Log keys in and out
Account for residents using the daily census and flipper sheets
Handle maintenance and housekeeping requests
Log in packages and notify residents
Update the daily resident census
Keep front desk area clean and organized
Apply postage and transmit fax messages for staff and residents
Assist residents with proper procedure for sending out dry cleaning
Anticipates and meets the needs of the residents
Schedule resident IT appointments & submit monthly log to ED
Reserve conference rooms using Microsoft Outlook and perform other clerical duties as assigned