Lead Water Technician

1-800 WATER DAMAGE of Hayward and Dublin, CA•Hayward, CA

8d•$30 - $35•Onsite

About The Position

The Lead Water Technician leads and executes water damage restoration projects, using Xactimate to estimate project costs and prepare detailed estimates for insurance claims. The role oversees projects from assessment and planning through restoration and quality control, while providing leadership to restoration technicians and communicating with clients and insurance companies. The technician assesses water damage, plans restoration methods and equipment needs, leads mitigation and remediation work, and oversees restoration equipment. The position requires detailed project documentation, including photographs, moisture readings, reports, drying logs, and Xactimate estimates, using MICA or similar software. The lead technician also enforces safety procedures, inspects completed work, and responds to emergencies through on-call duties. Work is performed on the road at residential and potentially commercial properties, sometimes involving mold, contaminants, hazardous materials, and physically demanding or adverse conditions.

Requirements

Five years of water damage restoration experience.
Three years of Xactimate experience.
IICRC Water Restoration Technician (WRT) certification.
Hazardous Waste Operations & Emergency Response Training.
Valid driver's license and clean driving record.
Proficiency in MICA or similar job documentation software for moisture mapping, drying logs, and reporting.
Proficiency in Xactimate estimating software.
Leadership and team management skills.
Strong problem-solving abilities and attention to detail.
Knowledge of water damage restoration equipment and techniques.
Excellent communication and customer service skills.
Ability to work in physically demanding and sometimes adverse conditions.

Nice To Haves

Additional IICRC certifications are highly favorable.

Responsibilities

Oversee water damage restoration projects from assessment and planning through execution and quality control.
Prepare accurate, detailed Xactimate cost estimates that comply with industry standards and insurance requirements.
Lead, guide, and assign tasks to restoration technicians; monitor progress and work quality.
Assess water damage, identify affected areas, and plan restoration techniques and equipment requirements.
Lead water extraction, drying, dehumidification, mold remediation, and other restoration tasks; implement measures to minimize future damage.
Oversee the operation and maintenance of water restoration equipment.
Maintain project records, including photographs, moisture readings, project reports, and detailed estimates.
Document work using MICA or similar industry software, including moisture mapping, drying logs, and reporting.
Communicate with clients and insurance companies about progress, timelines, and additional services.
Enforce safety protocols and ensure safe use of chemicals and equipment.
Inspect restoration work to ensure it meets industry standards and client expectations.
Be available for on-call emergency duties, including evenings, weekends, and holidays.