Lead UI/UX Designer

Tria Federal

13h

About The Position

Tria Federal is seeking a Lead UI/UX Designer to lead human-centered design efforts for a large-scale federal initiative. The role drives end-to-end design across complex, high-visibility products used by hundreds of thousands of people nationwide, partnering with multidisciplinary agile teams to create usable, accessible, equitable, and scalable experiences for regulated environments. The work supports real-world workflows and aims to reduce administrative burden, increase transparency, and improve national-scale service delivery.

The designer will work as part of Tria’s Human Experience Practice, shaping public-sector digital experiences that influence policy implementation, operational efficiency, and digital transformation. The role also contributes to Tria’s design capabilities through reusable frameworks, mentoring, knowledge-sharing, proposal support, and thought leadership. Candidates must be U.S. citizens due to federal security clearance requirements and must be able to obtain and maintain a Public Trust clearance.

Requirements

• 5 to 6 years of relevant IT experience with a bachelor’s degree; without a degree, 9 to 10 years of relevant IT experience is required.
• At least 5 years of experience in UX design, product design, or human-centered design for complex digital systems.
• Demonstrated experience designing enterprise products and solutions.
• Strong experience creating user flows, information architecture, wireframes, and high-fidelity prototypes using tools such as Figma or Mural.
• Experience working in Agile environments and collaborating within sprint teams using tools such as Jira and Confluence.
• Knowledge of accessibility compliance, including Section 508 and WCAG 2.1 or higher.
• Experience designing and contributing to design systems and reusable component libraries.
• Strong critical thinking skills, including evaluating alternatives and communicating trade-offs effectively.
• Excellent facilitation, storytelling, and stakeholder engagement skills.
• Ability to obtain and maintain a Public Trust clearance.
• U.S. citizenship required.
• Baseline proficiency using AI tools to accelerate design workflows, including idea generation, wireframe exploration, and design documentation.
• Ability to use generative AI to draft user flows, microcopy, interaction concepts, and usability testing artifacts.
• Ability to apply AI responsibly in design workflows while maintaining privacy, security, and human-centered judgment.
• Ability to design AI-enabled and agentic experiences with consideration for trust, explainability, transparency, and appropriate human oversight.
• Ability to evaluate AI-driven features from a usability and risk perspective and align them with human-centered and federal governance standards.
• Comfort operating in AI-enabled environments and curiosity about how AI transforms experience design; machine learning engineering expertise is not required.

Nice To Haves

• Experience supporting DHS (USCIS) products and systems.
• Experience designing AI-enabled systems, decision-support tools, or workflow automation platforms.
• Familiarity with prompt engineering concepts for design productivity.
• Experience contributing to ResearchOps, DesignOps, or internal capability-building initiatives.
• Experience with tools such as Figma, Mural, Miro, Dovetail, UserTesting, Optimal Workshop, or similar platforms.

Responsibilities

• Lead end-to-end UX design across the product lifecycle, from discovery and concept development through implementation and continuous optimization.
• Translate complex policy, regulatory, and business requirements into intuitive workflows, interaction models, and scalable experience patterns.
• Create and iterate on user flows, task models, information architecture, wireframes, high-fidelity mockups, interactive prototypes, journey maps, and service blueprints.
• Partner with UX Researchers to incorporate qualitative and quantitative insights into design decisions.
• Collaborate with Product Managers, Engineers, and federal stakeholders to embed design into agile delivery cycles and roadmap planning.
• Lead end-user clinics, document issues discussed, and conduct follow-up stakeholder meetings to communicate findings.
• Advocate for accessibility, inclusive design, and compliance with Section 508 and WCAG 2.1 or higher.
• Ensure design solutions account for equity, diverse user populations, and complex professional workflows.
• Contribute to and evolve design systems to ensure consistency, scalability, and maintainability across products.
• Review implemented solutions for fidelity to design intent and usability best practices.
• Evaluate AI-enabled features and workflow automation systems for usability, transparency, trust, explainability, and appropriate human oversight.
• Document and communicate design rationale to technical teams and executive stakeholders.
• Contribute to the maturation of Tria’s design capabilities across programs.
• Help develop reusable design frameworks, playbooks, templates, and standards.
• Mentor designers across engagements and support cross-team design consistency.
• Participate in internal knowledge-sharing forums, communities of practice, and capability-building initiatives.
• Support proposal efforts, solution shaping, and thought leadership related to human-centered design, AI-enabled services, and digital modernization.
• Help position Tria as a leader in AI-augmented, mission-driven human experience delivery within the federal space.

Benefits

• Top-tier benefits package supporting physical, mental, and financial health and wellness.
• Opportunities to learn new skills, take on new challenges, and advance a career.
• Culture of inclusion and opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior