Lead Transportation Assistant

Veterans Health Administration • White River Junction, VT

9d

About The Position

This full-time position is in the Travel Section of the Business Office at the White River Junction VA Healthcare System in White River Junction, Vermont. The role supports the Veteran Travel Service (VTS) Support Services Program and works with the Supervisor on workload forecasting, scheduling design, procedure development, quality improvement, process evaluation and modification, and ongoing operational flow. The schedule is Monday through Friday, 6:30 a.m. to 3:00 p.m., with ad-hoc telework; the position is not virtual. Occasional travel to other VA campuses and Community-Based Outpatient Clinics (CBOCs) may be required.

The incumbent assists with planning and directing Veteran Travel Service support services, advises internal and external customers, and coordinates the day-to-day operations of the Beneficiary Travel Self Service System (BTSSS), electronic Claims Adjudication Management System (eCAMS), and VetRide scheduling software. The role provides technical and management guidance to support effective use of resources; collects, compiles, and tracks program data and statistics; verifies workload information; and maintains automated data on program progress, milestones, performance measures, and clinic trends related to health and travel benefits. The employee uses VA information systems and tracking tools to process internal consultations and plans support services in alignment with facility and network goals and priorities.

The position requires extensive knowledge of VA laws, directives, policies, and procedures, and close attention to detail related to VA healthcare and Beneficiary Travel. Qualification requires one year of specialized experience equivalent to at least GS-6. There is no educational substitution at this grade level.

Requirements

• U.S. citizenship is required.
• Applicants must complete the application, questionnaire, and required online assessment.
• Selective Service registration is required for males born after December 31, 1959.
• Must meet time-in-grade requirements where applicable; for GS-7, 52 weeks at GS-6 is required for covered applicants.
• One year of specialized experience equivalent to at least GS-6, including transportation regulations, methods, and practices; transportation service contract interpretation; maintaining VTS and related program documentation and records; office automation, email, MS Office, and spreadsheets; and retrieving data and electronic records for reports and measurements.
• Specialized experience includes preparing correspondence to Veterans about eligibility, counseling Veterans who do not meet transportation reimbursement criteria, and ascertaining family dependents, income levels, and other information to substantiate ability to pay.
• Extensive knowledge of VA laws, directives, policies, and procedures, with strong attention to detail related to VA healthcare and Beneficiary Travel.
• Must complete required background/security investigation and online onboarding; acceptable identification is required for pre-employment requirements.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Must serve a one-year probationary period or two-year trial period, as applicable.
• Education cannot be substituted for experience at this grade level.
• Current and former Federal employees applying under the stated conditions must submit relevant SF-50 documentation.

Responsibilities

• Assist the Supervisor with workload forecasting, scheduling design, procedure development, quality improvement implementation, process modification and evaluation, and ongoing operational flow of the VTS Support Services Program.
• Assist with planning and directing programs that provide Veteran Travel Service support services.
• Provide advisory services to internal and external customers.
• Coordinate day-to-day program flow, processes, and functions of BTSSS, eCAMS, and VetRide scheduling software.
• Provide technical and management guidance to support optimum use of service resources.
• Collect, compile, and track data and statistical information supporting Veterans Transportation Service.
• Receive workload information and verify its accuracy and completeness.
• Maintain automated program-specific data tracking progress, milestones, performance measures, and clinic trends related to health and travel benefits.
• Use VistA, CPRS, eCAMS, BTSSS, or SharePoint Consult/Request Tracking System to process internal consultations.
• Plan and provide support services for program areas, ensuring patient transportation supports facility and network goals, missions, and priorities.

Benefits

• Federal employees receive access to a comprehensive benefits package for themselves and their families; specific benefits depend on position eligibility.
• VA may offer newly appointed Federal employees credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, subject to approval and not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed