Lead Transportation Assistant

Veterans Health Administration • Saint Louis, MO

1d • Onsite

About The Position

The Lead Transportation Assistant works in the Veterans Transportation Service (VTS) and VA St. Louis Health Care System (VASTLHCS), serving as the primary contact for Veterans’ transportation needs. The incumbent works with the VTS Supervisory Transportation Assistant on workload forecasting, scheduling design, procedure development, quality improvement, process modification and evaluation, and the ongoing operational flow of the program.

The role provides day-to-day leadership to a team, including distributing and monitoring work, training employees, reviewing completed work, addressing routine employee concerns, and reporting performance and training needs to the supervisor. It also supports consult and appointment scheduling, data collection and tracking, and performance measurement. The incumbent coordinates VTS program operations and planning, maintains program data and reporting, supports timely consultation processing, and provides technical and management guidance to optimize service resources.

The position is scheduled Monday through Friday, 7:30 a.m. to 4:00 p.m. Telework and virtual work are not authorized. The work has no special physical demands, though it may require standing, walking, bending, or sitting.

Requirements

• U.S. citizenship is required.
• Current Federal employees and certain former Federal employees must meet the GS-07 time-in-grade requirement: 52 weeks at GS-06, supported by SF-50 documentation.
• One year of specialized experience equivalent to at least GS-06 is required. Examples include applying transportation regulations, methods, and practices; resolving transportation support problems; interpreting transportation service contracts; organizing and maintaining VTS and related program records; using email, MS Office, spreadsheets, and other office automation equipment; and retrieving data and electronic records for reports and measurements.
• Applicants must complete all required application steps, including an online assessment measuring critical general competencies.
• Selective Service registration is required for males born after December 31, 1959.
• Selected applicants must complete background/security investigation and online onboarding requirements and provide acceptable identification for employment verification.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• A one-year probationary period or two-year trial period is required, as applicable.
• The work may require some physical effort, such as standing, walking, bending, or sitting.

Responsibilities

• Distribute and balance team workloads, monitor work status and progress, and make day-to-day adjustments to ensure timely completion.
• Estimate and report expected completion times; maintain records of work accomplishments and time expended; prepare production reports as requested.
• Instruct and train employees on tasks, job techniques, procedures, and policies, and provide written instructions and reference materials.
• Review completed work for compliance with instructions, procedures, methods, sequencing, and deadlines; amend or reject work that does not meet standards and refer issues beyond established standards to the supervisor.
• Monitor working conditions, approve short or emergency leave, inform employees about available services and activities, resolve simple informal complaints, and report performance, training, conduct, and personnel matters to the supervisor.
• Perform consult management, appointment scheduling, and admissions scheduling work.
• Evaluate and aggregate documents and data from multiple sources; verify data entry for completeness and accuracy; enter information into automated tracking systems.
• Verify workload captured in DSS using DSS extracts and maintain automated program data tracking milestones, progress, trends, performance measures, and compliance strategies.
• Coordinate service practices that reduce patient waits and delays, and plan consult-processing flows so Veterans receive consultations promptly.
• Use VISTA, CPRS, or SharePoint Consult/Request Tracking System to process internal consultations and administer quality monitors for consultation processes.
• Plan, organize, administer, and direct how VTS program work is accomplished, including systems management, operations, workload forecasting, data review and reporting, and vehicle maintenance and repair planning.
• Review workload types and validate VTS program workload and reporting daily; respond to action-required notifications and ensure primary providers are correct.
• Coordinate day-to-day VTS program flow, processes, and functions, and provide technical and management guidance to make effective use of service resources.
• Plan and provide support services for electronic records management, driver scheduling setup and management, and space utilization.
• Advise operating managers and supervisors on how support services contribute to their missions and programs.
• Perform other related duties as assigned.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific eligibility depends on position type.
• Prior work or military service may qualify for credit toward annual leave accrual, subject to request and approval before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed