Lead Teller- Louisville CO
About The Position
As a Lead Teller in PNC’s retail banking organization, this role is based at the Louisville branch in Louisville, Colorado. The Lead Teller coaches, mentors, and leads tellers by example to deliver a strong customer experience, support customers’ financial wellbeing, build loyalty, and increase share of wallet. The role processes customer interactions, explains financial transaction options, identifies banking opportunities, and makes appropriate referrals to branch staff. It also supports lobby engagement and helps customers use technology, tools, and resources to manage financial transactions. The Lead Teller promotes clear communication, accurate transaction handling, and effective problem resolution. The role assists the Branch Manager with performance management and new-hire selection, reinforces compliance with policies and procedures, and ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately. This is an in-office position. Spanish speaking ability is preferred; PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.
Requirements
- Typically requires at least 1 year of related experience.
- Related experience or product knowledge is required to accomplish primary duties.
- A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
- Demonstrate knowledge, skills, and abilities appropriate to the role.
- Demonstrate customer focus and the ability to use customer needs and satisfaction to create customized solutions.
- Demonstrate the ability to assess and manage risks in support of PNC’s Enterprise Risk Management Framework.
Nice To Haves
- Spanish speaking ability is preferred.
- Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
- Competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
Responsibilities
- Coach, mentor, and lead tellers by example to deliver customer experiences that support financial wellbeing, customer loyalty, and increased share of wallet.
- Process a variety of customer interactions and educate customers on available alternatives for financial interactions.
- Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
- Lead tellers in conducting meaningful customer conversations and lobby engagement activities to connect customers with suitable PNC products.
- Educate customers on options for managing financial transactions using technology, tools, and resources.
- Model clear communication, transaction handling, and problem-resolution practices.
- Assist the Branch Manager with performance management and new-hire selection processes.
- Coach tellers to adhere to policies and procedures and exercise sound judgment within established limits.
- Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
- Assess and effectively manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
- Dental and vision options.
- Employee and spouse/child life insurance.
- Short- and long-term disability protection.
- 401(k) with PNC match, pension, and stock purchase plans.
- Dependent care reimbursement account and back-up child/elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select fully paid programs.
- Wellness program with financial incentives.
- Maternity and/or parental leave, depending on eligibility.
- Up to 11 paid holidays each year, depending on eligibility.
- 9 occasional absence days each year, unless otherwise required by law.
- Between 15 and 25 vacation days each year, depending on career level and years of service.
- Incentive-eligible compensation based on company, business, and/or individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
