Lead Teller - Zion Crossroads Branch
About The Position
The Lead Teller at University of Virginia Community Credit Union helps strengthen members’ financial wellness by educating them about financial products and services that may support their personal financial goals, referring them to other Credit Union specialists, and building positive member relationships. The position delivers prompt, professional service and accurately processes financial transactions in accordance with Credit Union policies and procedures. The Lead Teller manages day-to-day branch currency, including the vault, cash drawers, ATMs, and cash dispense/recycler machines. The role also serves as a resource and escalation point for teller staff, providing coaching and mentoring, and balances cash drawers and researches discrepancies.
Requirements
- A minimum of 2–3 years of related experience.
- Exceptional communication skills.
- Approachable and friendly demeanor.
- Ability to thrive in a fast-paced environment.
- Basic accounting skills.
Nice To Haves
- Bilingual English and Spanish; additional compensation is available for this skill set.
Responsibilities
- Ensure Members are promptly and professionally served.
- Educate Members about resources available within the Credit Union and refer them to appropriate resources and financial specialists.
- Refer Credit Union products and services to Members.
- Process deposits, withdrawals, and other banking transactions.
- Receive cash and share drafts/checks for deposit; verify amounts, examine checks for proper endorsements, and enter deposits into computer records.
- Serve as a resource and escalation point for teller staff, including assisting with coaching and mentoring.
- Manage day-to-day branch currency, including the vault, cash drawers, ATM machines, and cash dispense/recycler machines.
- Balance the cash drawer at the end of the shift and compare totals with the computer-generated balance sheet.
- Research and resolve discrepancies and report them to a supervisor as necessary.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Company retirement plan contribution of up to 7% after the first year of employment
- Life insurance
- Long-term disability
- Health and wellness spending account
- Tuition reimbursement
- Employee loan discounts
- Paid time off, accruing from 16 days annually for full-time employees
- 13 company-paid holidays
- Family Forming Leave
- Volunteer Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
