Lead Teller - Zion Crossroads Branch
About The Position
The Lead Teller educates members about financial products and services that may help them achieve their personal financial goals and refers members to financial specialists within the Credit Union. The role builds positive member relationships and provides exceptional service by accurately and efficiently managing branch currency, including the vault, cash drawers, ATMs, and cash dispense/recycler machines. Financial transactions are performed in accordance with Credit Union policies and procedures. The Lead Teller also serves as a resource and escalation point for teller staff, providing coaching and mentoring.
Requirements
- A minimum of 2–3 years of related experience.
- Exceptional communication skills.
- Approachable and friendly demeanor.
- Ability to thrive in a fast-paced environment.
- Basic accounting skills.
Nice To Haves
- Bilingual English and Spanish; additional compensation is available for this skill set.
Responsibilities
- Ensure members are promptly and professionally served.
- Educate members about and refer them to resources available within the Credit Union.
- Refer products and services to members.
- Process deposits, withdrawals, and other banking transactions.
- Receive share drafts/checks and cash for deposit; verify amounts, examine endorsements, and enter deposits into computer records.
- Serve as a resource and escalation point for teller staff, assisting with coaching and mentoring.
- Balance the cash drawer at the end of the shift, compare totals with the computer-generated balance sheet, research and resolve discrepancies, and report discrepancies to a supervisor as necessary.
- Manage branch currency, including the vault, cash drawers, ATMs, and cash dispense/recycler machines.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Company retirement plan contribution of up to 7% after the first year of employment
- Life insurance
- Long-term disability
- Health and Wellness Spending Account
- Tuition reimbursement
- Employee loan discounts
- Paid time off, accruing at 16 days annually for full-time employees
- 13 company-paid holidays
- Family Forming Leave
- Volunteer Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
