Lead Teller- Louisville CO

PNC•Louisville, CO

19d•$41,250 - $68,750•Onsite

About The Position

As a Lead Teller in PNC's retail banking organization, this role is based at the Louisville branch in Louisville, Colorado. The Lead Teller coaches, mentors, and leads tellers by example to deliver a strong customer experience, support customers’ financial well-being, and build customer loyalty. The role processes customer interactions, explains options for financial transactions, identifies banking opportunities, and makes appropriate referrals. It also supports branch operations, policy adherence, problem resolution, and the Branch Manager’s performance management and new-hire selection processes. The position is in-office. Spanish speaking is preferred.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish primary duties.
A university or college degree, high school diploma, or GED is not typically required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate customer focus and the ability to use customer needs and satisfaction to create customized solutions.
Demonstrate the ability to assess and manage risks in support of PNC's Enterprise Risk Management Framework.

Nice To Haves

Spanish speaking ability; bilingual Spanish is preferred.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers in delivering customer experiences that support financial well-being, customer loyalty, and share of wallet.
Process customer interactions and educate customers on alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in conducting lobby engagement and positioning PNC products to meet customer needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage business risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.