Lead Teller - Lincoln and Yosemite

PNC•Lone Tree, CO

4d•$41,250 - $68,750•Onsite

About The Position

The Lead Teller works within PNC’s retail organization and is based in Lone Tree, Colorado. This in-office role coaches, mentors, and leads tellers by example to deliver a distinctive customer experience focused on customers’ financial wellbeing and loyalty. The role processes customer interactions, educates customers about financial transaction options, identifies banking opportunities, and makes appropriate referrals to branch staff. The Lead Teller demonstrates effective communication, transaction handling, and problem resolution. The role supports the Branch Manager with performance management and new-hire selection, and helps ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently while following policies and procedures and exercising sound judgment within established limits. PNC expects employees to focus on customers and manage risks in accordance with the company’s Enterprise Risk Management Framework. Employment visa sponsorship and STEM OPT participation are not available for this position.

Requirements

Typically requires 1 or more years of related experience; related product knowledge may also be relevant.
A university or college degree, high school diploma, or GED is typically not required for roles at this level; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrated appropriate knowledge, skills, and abilities for the role.
No required certification or license.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example to provide a positive customer experience, support customer financial wellbeing, build loyalty, and increase share of wallet.
Process a variety of customer interactions and educate customers about available options for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in conducting meaningful customer conversations and lobby engagement activities, positioning PNC products to meet customer needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently.
Follow policies and procedures and demonstrate sound judgment within established limits.
Focus on customer needs and satisfaction in business decisions and manage risks in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays per year, depending on eligibility
9 occasional absence days per year, unless otherwise required by law
15 to 25 vacation days per year depending on career level and years of service