Lead Teller - Lincoln and Yosemite

PNC Bank•Lincoln, CO

2d•Onsite

About The Position

The Lead Teller works in PNC's retail organization in Lone Tree, Colorado, and coaches, mentors, and leads tellers by example to deliver a strong customer experience, support customer financial wellbeing, and build loyalty. The role processes customer interactions, educates customers about financial transaction options and available technology, identifies banking opportunities, and makes appropriate referrals. It also supports branch operations by ensuring daily teller and maintenance transactions are completed efficiently and accurately, following policies and procedures, and using sound judgment. The Lead Teller assists the Branch Manager with performance management and new-hire selection processes. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish the primary duties.
A university or college degree, high school diploma, or GED is typically not required at this level.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Must demonstrate appropriate knowledge, skills, and abilities for the role.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in delivering a customer experience that supports financial wellbeing, customer loyalty, and increased share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in having meaningful customer conversations and identifying opportunities.
Lead lobby engagement activities that connect with customers and position PNC products to meet their needs.
Educate customers on managing financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection.
Ensure adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Focus on customer needs and satisfaction when creating customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service