Lead Teller - One Federal

PNC•Birmingham, AL

6d•Onsite

About The Position

The Lead Teller works within PNC’s Retail Banking organization and is based in Birmingham, Alabama. This in-office role coaches, mentors, and leads tellers by example to deliver customer experiences that support financial well-being and loyalty. The Lead Teller processes customer interactions, explains available financial transaction options, identifies banking opportunities, and makes appropriate referrals to branch staff. The role also models lobby engagement and the use of technology, tools, and resources to help customers meet their needs. The Lead Teller demonstrates clear communication, accurate transaction handling, and effective problem resolution. The position supports the Branch Manager with performance management and new-hire selection, and helps ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently while following policies, procedures, and established judgment limits. PNC emphasizes customer focus and effective management of business risks in this role.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge needed to accomplish primary duties; a university or college degree, high school diploma, or GED is typically not required at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
No required certifications.
No required license.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support financial well-being and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Model lobby engagement activities and position PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.