Lead Teller - Lincoln and Jordan

PNC Bank•Lincoln, CO

1d•Onsite

About The Position

As a Lead Teller in PNC’s retail organization, the position is based in Parker, Colorado, and works in the office. The role leads, coaches, and mentors tellers by example to provide a distinctive customer experience, support customers’ financial wellbeing, build loyalty, and increase share of wallet. It processes customer interactions, educates customers about financial transaction alternatives and technology-enabled options, identifies banking opportunities, and makes appropriate referrals. The Lead Teller also supports branch operations and assists the Branch Manager with performance management and new-hire selection. The role requires attention to customer needs and effective management of business risks in accordance with PNC’s Enterprise Risk Management Framework. The position is incentive eligible, with payments based on company, business, and/or individual performance. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish primary duties.
A degree is not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.

Nice To Haves

Accountability.
Banking knowledge.
Client loyalty.
Customer experience (CX).
Customer service.
Identifying opportunities.
Leveraging technology.
Proactive sales.
Accuracy and attention to detail.
Addressing customer needs.
Coaching others.
Digital awareness.
Effective communications.
Fraud detection and prevention.
Managing multiple priorities.
Matrix management.
Problem solving.
Understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example to deliver a customer experience that supports financial wellbeing, customer loyalty, and increased share of wallet.
Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in identifying opportunities through meaningful customer conversations and conducting lobby engagement activities to connect customers with relevant PNC products.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Guide tellers in following policies and procedures and exercising sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Focus on customer needs and satisfaction when making business decisions and developing customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level, years of service, and eligibility.