Lead Teller

KeyBank•Louisville, CO

7d•$19 - $25•Onsite

About The Position

The Lead Teller serves as a client-service resource and primary troubleshooter for complex servicing issues at a KeyBank branch. The role provides distinctive, high-quality service, identifies opportunities to support clients’ financial wellness, and connects clients with a Banker for deeper financial conversations. The Lead Teller also coaches Tellers, manages teller-line scheduling and staffing needs, supports branch operations, and helps ensure compliance with regulatory, security, and internal audit controls. This position is based in a branch in Louisville, Colorado. It requires Saturday work as directed by management and occasional operation of a motor vehicle with a valid driver’s license. The position is eligible for an hourly base rate of $18.75–$25.00, with additional incentive compensation that may include production, commission, and/or discretionary incentives. Benefits eligibility is referenced in the posting, but specific benefits are not listed.

Requirements

High school diploma, GED, or equivalent business experience.
At least 3 years of experience in superior client relationship skills.
At least 3 years of cash-handling experience.
Working knowledge of a PC with Windows-based applications and a calculator.
Demonstrated ability to lead, motivate, and foster teamwork.
Demonstrated organizational skills and ability to manage multiple tasks.
Knowledge of clients’ accounts and banking relationships, with sound judgment regarding clients and transactions.
Strong sales and service skills, including presenting products and services and educating clients about access channels such as ATMs, online banking, and telephone banking.
Strong work ethic, integrity, and ability to make reasonable decisions in the absence of direction.
Excellent time-management skills.
Ability to accurately and securely process cash transactions, including deposits and withdrawals, and balance cash drawers.
Ability to promote bank products and services, identify sales opportunities, and achieve sales targets.
Ability to communicate face-to-face and by telephone with clients.
Ability to occasionally operate a motor vehicle with a valid driver’s license.

Nice To Haves

Notary License.

Responsibilities

Provide an attentive client experience and engage with clients and teammates in a way that recognizes the impact of each interaction.
Perform teller functions efficiently, effectively, and accurately in an in-person branch setting, and coach other Tellers in those functions.
Identify and resolve complex client-servicing issues.
Listen for financial wellness opportunities during client conversations and transition clients to a Banker when appropriate.
Help clients pursue financial goals using financial wellness tools.
Attend and participate in in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
Manage day-to-day teller-line duties, including teller scheduling, observing and coaching Tellers, and overseeing branch operational standards.
Provide branch staff with direction and guidance on operational and regulatory procedures.
Review product guides, fees, and policies to remain current on offerings.
Support the Branch Manager with onboarding and training new Tellers.
Work on Saturdays as directed by management.
Perform other duties as assigned and comply with KeyBank policies and procedures, including professional and ethical conduct and acting in clients’ best interests.