Lead Teller

PNC Bank•McKinney, TX

6d•Onsite

About The Position

As a Lead Teller within PNC's Retail Branch Banking organization, this role is based at the Virginia-75 branch in McKinney, Texas. The Lead Teller coaches, mentors, and leads tellers by example to deliver a distinctive customer experience, improve customers' financial wellbeing, and build loyalty while increasing share of wallet. The position processes customer interactions, explains financial transaction options, identifies banking opportunities, and makes appropriate referrals. The Lead Teller supports lobby engagement, helps customers use technology and other resources to manage transactions, and models effective communication, transaction handling, and problem resolution. The role also assists the Branch Manager with performance management and new-hire selection, promotes compliance with policies and procedures, and helps ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently. This is an in-office position. Spanish-speaking ability is preferred.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge to accomplish the primary duties.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Spanish-speaking ability is preferred; a Spanish speaking assessment is identified as preferred.
No degree, certification, or license is required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.

Nice To Haves

Spanish-speaking ability.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example to deliver a customer experience that supports customers' financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about available alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Model meaningful customer conversations and lobby engagement activities that connect customers with PNC products suited to their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Model adherence to policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.