Lead Teller - Lincoln and Jordan

PNC•Parker, CO

3d•$41,250 - $68,750•Onsite

About The Position

The Lead Teller works within PNC’s retail organization and is based in Parker, Colorado. This role coaches, mentors, and leads tellers by example to provide customers with a distinctive experience that supports their financial well-being, builds loyalty, and increases share of wallet. The Lead Teller handles customer interactions, explains available financial transaction options, identifies banking opportunities, and makes appropriate referrals. The role supports lobby engagement and helps customers use technology, tools, and resources to manage their financial transactions. It also promotes clear communication, accurate transaction handling, effective problem resolution, and adherence to policies and procedures. The Lead Teller assists the Branch Manager with performance management and new-hire selection and helps ensure daily teller and branch operations are completed efficiently and accurately. PNC describes this as an in-office role. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance. PNC will not sponsor employment visas or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge to accomplish the primary duties is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized customer solutions.
Assess and effectively manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support financial well-being, customer loyalty, and share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in meaningful customer conversations and lobby engagement activities that connect customers with PNC products and services suited to their needs.
Educate customers on ways to manage financial transactions by using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure adherence to policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service