Lead Teller - Leesburg

PNC•Leesburg, VA

2d•$45,000 - $75,000•Onsite

About The Position

At PNC, the Lead Teller is part of the Retail Bank organization and is based in Leesburg, Virginia. The role coaches, mentors, and leads tellers by example to provide a strong customer experience, support customers’ financial wellbeing, build loyalty, and increase share of wallet. It processes customer interactions, explains available options for financial transactions, and identifies banking opportunities and appropriate referrals. The Lead Teller helps ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately, while following applicable policies and procedures and exercising sound judgment within established limits. The position also assists the Branch Manager with performance management and new-hire selection. PNC describes itself as an in-office company and does not provide employment-visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish the primary duties.
A university or college degree, high school diploma, or GED is typically not required at this level; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized customer solutions.
Assess and effectively manage risks associated with business objectives and activities.
No required certifications.
No required licenses.
No required language assessments.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in delivering a customer experience that supports financial wellbeing, customer loyalty, and increased share of wallet.
Process customer interactions and educate customers about alternatives for their financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Coach tellers in conducting meaningful customer conversations and identifying opportunities.
Lead tellers in lobby engagement activities and positioning PNC products to meet customers’ needs.
Educate customers about managing financial transactions using available technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Ensure adherence to policies and procedures and demonstrate sound judgment within established limits.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance