Lead Teller - Leesburg

PNC Bank•Leesburg, VA

1d•$45,000 - $75,000•Onsite

About The Position

As a Lead Teller in PNC’s Retail Bank organization, based in Leesburg, Virginia, you coach, mentor, and lead tellers by example to deliver a distinctive customer experience that supports customers’ financial wellbeing, builds loyalty, and increases share of wallet. You process a variety of customer interactions, educate customers about options for financial transactions, identify banking opportunities, and make appropriate referrals. You guide tellers in customer conversations, lobby engagement, technology use, communication, transaction handling, problem resolution, and adherence to policies and procedures. You also assist the Branch Manager with performance management and new-hire selection, and help ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently. PNC describes this as an in-office position and does not provide employment visa sponsorship or participate in STEM OPT for this role.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish the primary duties.
A university or college degree, high school diploma, or GED is not typically required at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate the knowledge, skills, and abilities appropriate to the role.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in delivering a positive customer experience and supporting customer financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in meaningful customer conversations and lobby engagement that positions PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Coach tellers in clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Guide tellers in following policies and procedures and exercising sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance