Lead Teller - Pay Starting at $19/HR+ DOE

North Shore Bank•Racine, WI

6d•$19•Onsite

About The Position

North Shore Bank is dedicated to helping families thrive, businesses grow, and communities flourish. We are committed to championing our customers and empowering them to achieve their best lives, while also supporting the community we share. Our employees are the key to our success. With offices across eastern Wisconsin and northern Illinois, we foster a work culture that has been recognized as a Top Workplace thirteen times by the Milwaukee Journal Sentinel. As a mutual company, North Shore Bank prioritizes customer and employee well-being and community support over short-term profits. We seek individuals who value putting customers first, creative problem-solving, respect, integrity, and honesty.

Requirements

High school diploma or equivalent.
One year of bank-related operational support experience.
Demonstrated customer service abilities.
Demonstrated knowledge of financial concepts.
Effective verbal and written communication skills, including listening skills.
Ability to function within an environment of potential distractions and interruptions, requiring focus and ability to manage priorities and details.
Ability to direct the work of others and provide constructive feedback.

Nice To Haves

Previous Teller experience preferred.

Responsibilities

Disseminate operational changes/updates to branch personnel through staff meetings in coordination with the Branch Manager.
Serve customers professionally, courteously, and efficiently through prompt handling of all teller functions, ensuring adherence to NSB customer service standards.
Answer customer questions and maintain good customer relations, directing them to appropriate employees for complex issues.
Handle complex and non-routine inquiries from tellers and customers regarding bank policy and operating procedures, researching and solving customer problems, and referring difficult situations to the manager.
Ensure standard operating procedures and security procedures are followed, providing guidance and training to branch personnel on operating problems, exceptions, and adjustments.
Safeguard bank assets by adhering to all established policies and procedures.
Initiate equipment service calls and assist with proper records maintenance.
Open and close the branch.
Ensure proper scheduling of staff.
Exercise good business judgment when waiving fees within established bank guidelines.
Provide performance feedback to the branch manager regarding teller staff.
Identify cross-sell opportunities and make appropriate referrals and cross-sells consistently.
Make telephone sales calls.
Act as a Personal Banker as needed, selling new or additional products and services.
Stay current with products, services, promotions, policies, and procedures.
Meet or exceed minimum personal referral goals.
Help tellers be accountable for results to meet branch goals.
Assist with daily sales support as required.
Prepare and implement monthly sales plans.