Lead Technical Program Manager - Technology Center Manager

JPMorganChase•Jersey City, NJ

About The Position

As a Lead Technical Program Manager in the Corporate Sector's Global Technology Center team, you will be a key member of the local Technology Center Leadership team. You will lead local execution of Global Technology Center strategy, translating global priorities into locally relevant programs, initiatives, and outcomes. The role supports Global Technology priorities through education, modernization, innovation, and professional development while strengthening employee engagement and the Technology Center experience. You will provide strategic advice to Technology Center leaders, coordinate delivery across strategic pillars, oversee communications and budget management, and lead governance and decision-making processes. The role also involves using workforce, employee, operational, and location insights to assess Technology Center health; establishing measures of success; and building relationships across leadership, Lines of Business, functional partners, and the broader technology community. You will use enterprise-authorized AI capabilities to support program planning and governance, validating outputs and handling information according to sensitivity requirements.

Requirements

At least 5 years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
Demonstrated experience using enterprise-authorized AI capabilities in the work environment to support program management workflows, with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalate when uncertain, and follow data-handling expectations.
Advanced stakeholder management expertise, including the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients.
Proven ability to manage resources, budgets, and high-performing teams in a fast-paced, agile environment.
Proficiency in analytical reasoning and problem-solving to break down business, technical, or operational objectives into manageable tasks and activities.
Strong financial and business acumen, including demonstrated experience in budget management, risk management, and operations.
Ability to foster community participation, employee engagement, and professional development.
Strategic thinking and ability to translate enterprise priorities into local plans and outcomes.
Strong executive communication skills and ability to drive outcomes through influence without direct authority.
Data-driven decision-making skills and ability to translate insights into action.

Nice To Haves

Ability to build and maintain relationships with technology and non-technology stakeholders across a complex matrixed organization.
Understanding of global and line-of-business project and technology program management standards and methods.

Responsibilities

Serve as a trusted advisor to Technology Center Lead(s), providing strategic counsel and recommendations on local priorities and key decisions.
Use workforce, employee, operational, and location insights to identify opportunities and assess Technology Center health.
Use enterprise-authorized AI capabilities to support program planning and risk synthesis, validate outputs, and handle data according to sensitivity requirements.
Coordinate delivery across Technology Center strategic pillars, partner with pillar leads, advance agreed priorities, and manage cross-pillar dependencies.
Maintain a horizontal view of the portfolio and secure required funding and approvals.
Oversee Technology Center communications, establish clear channels and a consistent cadence for site technologists, and align local messaging with Global Technology priorities in partnership with Communications teams.
Strengthen the Technology Center community and employee experience by fostering connection, engagement, development, and belonging.
Oversee the Technology Center budget and financial position through disciplined planning, forecasting, and spend management, while identifying risks and opportunities.
Lead Technology Center governance so leadership forums and decision-making processes enable alignment, accountability, and timely action.
Establish measures of success and assess program outcomes, employee impact, and stakeholder value to inform prioritization and continuous improvement.
Build and maintain relationships across Technology Center leadership, Lines of Business, functional partners, and the broader technology community to support collaboration on shared priorities.
Promote reuse-first, AI-assisted practices for program governance and reporting, with human review and alignment to delivery standards.