Lead Technical Program Manager - Technology Center Manager
About The Position
As a Lead Technical Program Manager - Technology Center Manager in Corporate Sector's Global Technology Center team, you will be a key member of the local Technology Center Leadership team. You will lead local execution of Global Technology Center strategy, translating global priorities into locally relevant programs, initiatives and outcomes. The role supports Global Technology priorities through education, modernization, innovation and professional development, while strengthening employee engagement and the Tech Center experience. You will use advanced communication and stakeholder management abilities to build productive relationships and influence decisions. As a subject matter expert, you will contribute to operational plans and risk management strategies and help ensure high-quality, professional service delivery. The role also uses enterprise-authorized AI capabilities to support program planning, governance and reporting, with human review and appropriate handling of sensitive data.
Requirements
- At least 5 years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
- Demonstrated experience using enterprise-authorized AI capabilities in the work environment to support program management workflows, with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted plans, risks and recommendations before use, escalate when uncertain, and follow data-handling expectations.
- Advanced stakeholder management expertise, including establishing productive working relationships and influencing decisions across cross-functional teams and clients.
- Proven ability to manage resources, budgets and high-performing teams in a fast-paced, agile environment.
- Proficiency in analytical reasoning and problem-solving to break down business, technical or operational objectives into manageable tasks and activities.
- Strong financial and business acumen, with demonstrated experience in budget management, risk management and operations.
- Ability to foster community participation, employee engagement and professional development.
- Strategic thinking and ability to translate enterprise priorities into local plans and outcomes.
- Strong executive communication skills and ability to drive outcomes through influence without direct authority.
- Data-driven decision-making skills and ability to translate insights into action.
Nice To Haves
- Ability to build and maintain relationships with technology and non-technology stakeholders across a complex matrixed organization.
- Understanding of global and line-of-business project and technology program management standards and methods.
Responsibilities
- Serve as a trusted advisor to Technology Center Leads, providing strategic counsel and recommendations on local priorities and key decisions.
- Use workforce, employee, operational and location insights to identify opportunities and assess Tech Center health.
- Use enterprise-authorized AI capabilities to accelerate program planning and risk synthesis, validate outputs, and handle data according to sensitivity requirements.
- Coordinate delivery across Tech Center strategic pillars, partnering with pillar leads to advance priorities and manage cross-pillar dependencies.
- Maintain a horizontal view of the portfolio and secure required funding and approvals.
- Oversee Tech Center communications, establish clear channels and a consistent cadence for site technologists, and partner with Communications teams to align local messaging with Global Technology priorities.
- Strengthen the Tech Center community and employee experience by fostering connection, engagement, development and belonging across the local technology organization.
- Oversee the Tech Center budget and financial position, including planning, forecasting, spend management, and identification of risks and opportunities.
- Lead Tech Center governance so leadership forums and decision-making processes enable alignment, accountability and timely action.
- Establish measures of success and assess program outcomes, employee impact and stakeholder value to guide prioritization and continuous improvement.
- Build and maintain a network across Tech Center leadership, Lines of Business, functional partners and the broader technology community to support collaboration on shared priorities.
- Promote reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment with delivery standards.
Benefits
- Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
