Lead Tech
About The Position
Poolie is seeking a Lead Tech to support daily service operations by providing coverage during technician absences, ensuring quality control standards, and delivering high-quality pool care. This role is essential to maintaining service consistency, executing first cleanings, performing Green to Clean turnarounds, and resolving onsite customer issues. The Lead Tech will balance hands-on technical execution with team support responsibilities, acting as a quality and reliability anchor while providing chemistry guidance, training, and operational support to field technicians and supervisors.
Requirements
- At least 1 year of experience as a Pool Service Technician
- Strong knowledge of pool cleaning, maintenance, and water chemistry
- Ability to multitask and adapt to changing daily priorities
- Solid problem-solving and decision-making skills
- Attention to detail with a commitment to quality standards
- Ability to handle onsite customer concerns professionally
- Basic technical ability to perform minor repairs and small part replacements
- Effective communication and teamwork skills
Nice To Haves
- Experience performing Green to Clean services
- Prior quality control (QC) or inspection experience
- Experience conducting first cleanings for new customers
- Ability to provide peer support or technician guidance
- Experience delivering training or coaching in water chemistry/protocols
- Familiarity with company communication tools (e.g., Slack)
- Demonstrated reliability and leadership potential
Responsibilities
- Provide primary coverage and support during team members' time off, ensuring smooth operations and maintaining service standards.
- Oversee the first cleaning process for new customers, ensuring a thorough and satisfactory service experience.
- Perform "Green to Clean" turnarounds, ensuring effective transformation of pools from a neglected state to a clean and safe condition.
- Conduct daily quality control checks as directed to ensure adherence to company standards and identify areas for improvement.
- Serve as the primary point of contact for onsite customer issues, offering immediate support and resolution to ensure customer satisfaction.
- Cover any small part replacements, minimal repairs on pool cleaners and other small tasks that aren’t demanding the repair department or repair tech.
- Conduct weekly training sessions during department meetings, focusing on chemistry knowledge and protocol adherence.
- Offer support and serve as a backup for the Supervisor on Slack, addressing chemistry-related questions from field technicians.
Benefits
- Health, dental, and vision insurance
- Company-paid short & long-term disability
- Employee Assistance Programs (EAP) for mental health and wellness
- Paid time off
- 10 paid company holidays
- Training and development opportunities
- Employee Purpose Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
