Lead Tech
About The Position
As a Pool Lead Technician, you will support daily service operations by providing coverage during technician absences, ensuring quality control standards, and delivering high-quality pool care. This role is essential to maintaining service consistency, executing first cleanings, performing Green to Clean turnarounds, and resolving onsite customer issues. You will balance hands-on technical execution with team support responsibilities, acting as a quality and reliability anchor while providing chemistry guidance, training, and operational support to field technicians and supervisors.
Requirements
- At least 1 year of experience as a Pool Service Technician
- Strong knowledge of pool cleaning, maintenance, and water chemistry
- Ability to multitask and adapt to changing daily priorities
- Solid problem-solving and decision-making skills
- Attention to detail with a commitment to quality standards
- Ability to handle onsite customer concerns professionally
- Basic technical ability to perform minor repairs and small part replacements
- Effective communication and teamwork skills
Nice To Haves
- Experience performing Green to Clean services
- Prior quality control (QC) or inspection experience
- Experience conducting first cleanings for new customers
- Ability to provide peer support or technician guidance
- Experience delivering training or coaching in water chemistry/protocols
- Familiarity with company communication tools (e.g., Slack)
- Demonstrated reliability and leadership potential
Responsibilities
- Provide primary coverage and support during team members' time off, ensuring smooth operations and maintaining service standards.
- Oversee the first cleaning process for new customers, ensuring a thorough and satisfactory service experience.
- Perform "Green to Clean" turnarounds, ensuring effective transformation of pools from a neglected state to a clean and safe condition.
- Conduct daily quality control checks as directed to ensure adherence to company standards and identify areas for improvement. Act as the first line of defense for quality control, addressing issues and providing guidance to enhance service quality.
- Serve as the primary point of contact for onsite customer issues, offering immediate support and resolution to ensure customer satisfaction.
- Covers any small part replacements, minimal repairs on pool cleaners and other small tasks that aren’t demanding the repair department or repair tech.
- Conduct weekly training sessions during department meetings, focusing on chemistry knowledge and protocol adherence.
- Offer support and serve as a backup for the Supervisor on Slack, addressing chemistry-related questions from field technicians.
Benefits
- Health, dental, and vision insurance
- Company-paid short & long-term disability
- Employee Assistance Programs (EAP) for mental health and wellness
- Paid time off
- 10 paid company holidays
- Training and development opportunities
- Employee Purpose Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
