Lead Team Member

Circle K Stores•Fort Wayne, IN

12d•Onsite

About The Position

The Lead Team Member supports store operations by delivering customer service, maintaining the facility and merchandise, monitoring sales and financial controls, and helping supervise and train customer service representatives. The role may provide direction for the store’s fast food service area and performs shift-change and administrative duties. It requires regular, predictable onsite attendance and may involve job-related meetings at irregular hours. The position is based at Store 2747553, 5823 Coldwater Road, Fort Wayne, Indiana 46825. Shift availability is flexible across days, evenings, overnights, and weekends. The hiring range is $16.50 to $17.00. Work is approximately 95% indoors, with some outdoor cleaning tasks such as cleaning parking lots and gas pumps and taking out garbage. The employee may work in a walk-in cooler or freezer, encounter occasional noise, and work with minimum direction and periodic supervision. Physical requirements include standing or walking for an entire shift; handling, reaching for, and manipulating objects; lifting up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist on occasion; pushing or pulling up to 20 pounds; bending, twisting, stooping, kneeling, and squatting; and possibly climbing a ladder. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to work with the equipment, tools, and materials used in the position.
Ability to work as scheduled and arrive on time.
Ability to communicate information and ideas so others understand.
Ability to perform addition, subtraction, multiplication, and division preferred.
Ability to perform the essential duties and physical functions and work in the described conditions.
Ability to provide regular and predictable onsite attendance.

Nice To Haves

High school diploma or GED.
Retail sales experience.
Ability to perform the four basic arithmetic operations.

Responsibilities

Provide prompt, courteous, friendly, and attentive customer service; greet customers, thank them as they leave, and offer assistance or recommendations.
Accurately ring up sales and handle cash, checks, and other payments.
Operate store systems and equipment, including the fuel console, lottery machines, money order machine, and telecom transactions.
Arrive on time and follow the dress and appearance code.
Clean and maintain the store inside and outside, including equipment, and inspect facilities and equipment for safety, cleanliness, and proper operation; contact maintenance when repairs are needed.
Complete merchandise ordering build-to’s, receive and verify vendor deliveries, maintain stock and counter supplies, rotate stock, and place advertising and pricing signage.
Control merchandise, cash shortages, and selling expenses; assist with inventory levels and shift audits.
Monitor shift sales, cash-handling procedures, and other shift functions, including daily close-out; notify the Store Manager of sales, cash, inventory, or operating discrepancies.
Receive and sign for vendor deliveries when needed and verify product quality and quantity; follow company or brand guidelines for breakage and spoilage.
Supervise customer service representatives in the absence of the Store Assistant Manager; help coach and train employees and monitor customer traffic, adjusting assignments or schedules as appropriate.
Assist with employee counseling and provide performance feedback; provide direction for the fast food service area when needed.
Know the store’s gasoline pricing strategy and change gasoline prices correctly.
Report incidents and unsafe, unlawful, or unethical conduct to the Store Manager.
Perform shift-change duties such as counting the cash drawer, recording employee purchases, and completing shift reports; ensure accurate employee timekeeping records.
Take inventory of supplies and equipment when needed, attend job-related meetings, complete daily store reports, and perform other duties assigned by the Store Manager.