Lead Team Member Grocery Department

Meijer•Aurora, IL

2d•$18 - $20

About The Position

The Lead Team Member Grocery Department provides direction on department operations, processes, and conditions and guides and empowers team members in the department’s day-to-day work. The role models exceptional customer service and helps the department achieve its goals by influencing peers and supporting a strong team environment. The position supports customer experience, team communication and task assignment, coaching and training, department scheduling, product freshness and food safety, and grocery operations such as ordering, receiving, stocking, pricing, and product display. It may also involve register operation and cash handling, powered equipment, period-end inventories, and acting in a lead capacity in other store departments. Other duties may be assigned or required.

Requirements

Passion for customer service and an approachable, fully engaged manner with customers and team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Ability to think creatively.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to encourage repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence the team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience preferred.

Responsibilities

Engage peers in providing customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to help exceed customer service and sales goals, maintain Meijer standards, and complete required training.
Support training new team members and cross-training high-potential talent; provide peer coaching on job responsibilities and standards to improve productivity.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure product freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in completing ordering, receiving, stocking, pricing, and product display, where applicable.
Support an environment aligned with Meijer culture, including valuing Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
May act in a lead capacity in other store departments.
Perform other duties as assigned or required.