Lead Team Member Grocery Department

Meijer•Aurora, IL

About The Position

The Lead Team Member Grocery Department provides direction on department operations, processes, and conditions, and plans, guides, and empowers team members in daily work. The role models exceptional customer experiences, helps achieve department goals, and influences peers in support of a successful department. The position engages and communicates with team members, assigns daily tasks, coaches and mentors peers, and supports training and cross-training. It works with leadership on department scheduling and helps maintain customer service, sales, profitability, productivity, and department standards. Responsibilities also include monitoring product freshness and food safety, overseeing grocery ordering and stocking activities where applicable, operating a register and handling cash when needed, and operating powered equipment where applicable. The Lead may also serve in a lead capacity in other store departments. The role supports an inclusive environment aligned with Meijer’s culture and values. The job profile is not all-inclusive, and other duties may be assigned or required.

Requirements

Passion for customer service and an engaging, approachable manner with customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to encourage repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence and create a strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience is preferred.
Creative thinking skills.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to help exceed customer service and sales goals, maintain department standards, and complete required training.
Support training new team members and cross-training high-potential talent, including peer coaching on job responsibilities and standards.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure product freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in ordering, receiving, stocking, pricing, and displaying products, where applicable.
Help create an environment that supports the Meijer culture, including valuing diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Act in a lead capacity in other store departments when required.