Grocery Department Lead

Meijer•Taylor, MI

About The Position

The Grocery Department Lead provides direction for department operations, processes, and conditions. The role plans, guides, and empowers team members in day-to-day department operations, models exceptional customer experiences, and helps achieve department goals while influencing peers to support a winning strategy. The Lead supports customer service and sales, team task assignments and coaching, department scheduling, product freshness and food safety, and grocery ordering, receiving, stocking, pricing, and displays where applicable. The role may operate a register and powered equipment, participate in period-end inventories, and serve in a Lead capacity in other store departments. Other duties may be assigned or required.

Requirements

Passion for customer service and engagement that conveys approachability to customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence others and create a strong team environment.
Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience preferred.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to exceed customer service and sales goals, maintain the area to Meijer standards, and complete required training.
Support training new team members and cross-training high-potential talent, and provide peer coaching on job responsibilities and standards to improve productivity.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of rotation and dating policies to ensure product freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in completing ordering, receiving, stocking, pricing, and product displays, where applicable.
Help create an environment that supports Meijer culture, including valuing diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Act in a Lead capacity in other departments throughout the store when required.