Grocery Department Lead

Meijer•Manitowoc, WI

About The Position

The Grocery Department Lead provides direction on department operations, processes, and conditions, and plans, guides, and empowers team members in day-to-day work. The Lead models an exceptional customer experience, helps achieve department goals, and influences peers to support a successful department strategy. The role involves coordinating daily tasks, coaching and training team members, supporting department scheduling, maintaining product freshness and food safety, and ensuring grocery products are ordered, received, stocked, priced, and displayed as applicable. The Lead may also operate a register, handle cash, use powered equipment, participate in period-end inventories, and serve in a Lead capacity in other store departments. Other duties may be assigned as needed.

Requirements

Passion for customer service and an engaged, approachable manner with customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to encourage repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Ability to execute plans.
Ability to positively influence a strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience.
Creative thinking skills.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to exceed customer service and sales goals, maintain Meijer standards, and complete required training.
Support training new team members and cross-training high-potential talent, including peer coaching on job responsibilities and standards.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure product freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in ordering, receiving, stocking, pricing, and displaying products, where applicable.
Help create an environment that supports Meijer culture, including valuing diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Serve in a Lead capacity in other store departments when required.