Lead Surveillance Agent

Belterra Park Gaming • Cincinnati, OH

1d

About The Position

Under general supervision, the Lead Surveillance Agent observes gaming and operational areas using video surveillance systems to ensure laws, policies, and procedures are followed. The role monitors VLT activity, reviews VLT data in the Surveillance areas of ACSC, and maintains an understanding of sensitive key systems. The Lead Surveillance Agent also helps guide and supervise personnel in the Supervisor’s absence and supports guest service, asset protection, and compliance with company procedures.

Requirements

• Must be at least 21 years of age.
• Must be able to obtain and maintain a valid gaming license.
• Must have 20/20 corrected vision.
• Ability to prioritize and multitask to effectively supervise operators in the Supervisor’s absence.
• Ability to observe and direct Agents in the Supervisor’s absence.
• High school education or equivalent, and typically two years of surveillance experience or casino experience in security, table games, or an equivalent combination of training, education, and experience demonstrating the ability to perform the job duties.

Responsibilities

• Deliver internal and external guest service in accordance with the Six Core Service Standards.
• Observe and report gaming violations and thefts of Belterra Park property.
• Assist the Supervisor with training, developing, monitoring, and leading personnel to support positive employee relations.
• Motivate and supervise staff in the Supervisor’s absence, providing guidance and resources to meet departmental and guest service objectives.
• Operate monitor room equipment, including basic computer functions, and review VLT and ACSC surveillance data to protect company assets and funds.
• Maintain video surveillance of casino areas, including gaming, the cage, food and beverage outlets, parking areas, racing, outbuildings, and shops.
• Video-record gaming and security-related incidents within the capabilities of monitor room recording and surveillance systems.
• Participate in court actions relating to violations at Belterra Park to represent facts obtained by the department.
• Learn and use GCA Transaction Data, Halo, DSX, ID Center, Micros, DSL, and Perspective.
• Learn procedures and indicators of possible cheating or theft involving finance, gaming, food and beverage operations, and Mutuels.
• Maintain regular attendance and comply with Belterra Park policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED