Lead Surveillance Agent
About The Position
Under general supervision, the Lead Surveillance Agent observes gaming and operational areas using video surveillance systems to ensure laws, policies, and procedures are followed and maintained. The role monitors VLT activity, reviews VLT data in the Surveillance areas of ACSC, and maintains an understanding of sensitive key systems. The position supports the Supervisor by helping train, develop, monitor, and lead personnel, and by motivating and supervising staff in the Supervisor’s absence. It operates monitor room equipment and maintains video surveillance across the casino and related property areas. The Lead Surveillance Agent also records gaming and security-related incidents, reports violations and thefts, learns relevant systems and operational procedures, and may participate in court actions to represent facts obtained by the department. Team members are expected to provide guest service in accordance with the Six Core Service Standards, maintain regular attendance, work varying schedules as business needs require, and comply with Belterra Park policies and procedures.
Requirements
- Must be at least 21 years of age.
- Must be able to obtain and maintain a valid gaming license.
- Must have 20/20 corrected vision.
- Ability to prioritize and multitask to supervise operators effectively in the Supervisor’s absence.
- Ability to observe and direct Agents’ actions in the Supervisor’s absence.
- High school education or equivalent, and two years of surveillance experience or casino experience in security or table games; an equivalent combination of training, education, and experience demonstrating the ability to perform the duties is also accepted.
Responsibilities
- Provide internal and external guest service according to the Six Core Service Standards.
- Observe and report gaming violations and thefts of Belterra Park property.
- Assist the Supervisor in training, developing, monitoring, and leading personnel.
- Motivate and supervise staff in the Supervisor’s absence, ensuring employees have guidance and resources to meet departmental and guest service objectives.
- Operate monitor room equipment, including basic computer functions, and review VLT and ACSC surveillance data to protect company assets and funds.
- Maintain video surveillance of the casino, including gaming, cage, food and beverage outlets, parking areas, racing, outbuildings, and shops.
- Video-record gaming and security-related incidents within the capabilities of the monitor room’s recording and surveillance systems.
- Participate in court actions related to violations at Belterra Park and represent facts obtained by the department.
- Learn and use GCA Transaction Data, Halo, DSX, ID Center, Micros, DSL, and Perspective.
- Learn procedures and potential cheating or theft indicators related to finance, gaming, food and beverage operations, and Mutuels.
- Maintain regular attendance and comply with company policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
