Lead Surveillance Agent

Caesars Entertainment•St. Louis, MO

About The Position

Under general supervision, the Lead Surveillance Agent observes gaming and operational areas using video surveillance systems to help ensure laws, policies, and procedures are followed. The role monitors slot and table games activity and reviews department data in the surveillance areas of ACSC CMS-SMS systems. It also requires an understanding of sensitive key systems. The Lead Surveillance Agent provides general leadership and work direction to department employees by organizing and assigning work, prioritizing workloads, directing completion of assignments, enforcing department and company rules, and instructing and training employees. Lead Persons do not perform supervisory tasks such as scheduling, discipline, performance reviews, hiring, or terminations, but may provide input to supervisors on those matters.

Requirements

Must be at least 21 years of age.
Must be able to obtain and maintain a valid gaming license.
Must have 20/20 corrected vision.
Ability to prioritize and multitask to effectively guide operators in the Supervisor’s absence.
Ability to observe and direct operators’ actions in the Supervisor’s absence.
Ability to be physically mobile and stand or walk for 8 to 12-hour shifts.
Excellent guest service and communication skills.
Must be able to work in areas with dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds, and varying air quality.
Must present a professional appearance and demeanor at all times.
Regular and punctual attendance is required.

Responsibilities

Observe and report gaming violations and thefts of Horseshoe St. Louis property.
Assist the Supervisor in training, developing, monitoring, and leading personnel to maintain a positive employee relations culture.
Motivate and guide staff in the Supervisor’s absence so employees have adequate guidance and resources to meet departmental and guest service objectives.
Operate monitor room equipment, including basic computer functions, and review slot and table games department data in ACSC CMS-SMS systems to protect company assets and funds.
Maintain video surveillance of casino areas, including table games, slots, keno, the race and sports book, food and beverage outlets, parking lots and garages, the hotel/casino complex, outbuildings, and shops.
Record gaming- and security-related incidents using available monitor room video recording and surveillance capabilities.
Participate in court actions relating to gaming violations at Horseshoe St. Louis and represent facts obtained by the department.
Learn and use various card count systems.
Learn all games used at Horseshoe St. Louis, including game procedures and cheating indicators.
Perform other duties as assigned by management.
Assign guest accommodations in accordance with procedures and policies.
Organize and assign employee work, prioritize workloads, direct employees’ work, enforce department and company rules, and instruct and train employees.