Surveillance Lead Agent

Casino Del Sol•Tucson, AZ

About The Position

The Surveillance Lead Agent directly supervises Surveillance personnel on the assigned shift and oversees Class II and III gaming activities to help ensure compliance with the State/Tribal gaming compact and applicable federal, state, and Tribal laws and regulations. The role monitors gaming-facility areas and activities, conducts preliminary investigations, prepares incident reports and audits, and supports professional conduct and prescribed procedures among staff. The position works in a secured office environment with internal and external team members. It requires extended periods of sitting or standing and watching monitors, travel to other CDS properties or role-related events, and the ability to use office equipment, computers, telephones, and two-way radios. The role also involves reaching, pulling, kneeling, squatting, twisting, and bending, as well as the specified close, distance, color, peripheral, and depth vision and focus-adjustment abilities.

Requirements

High school diploma or General Equivalency Diploma.
At least one year of Surveillance experience.
Pass a pre-employment Math and Writing assessment with a minimum of 85% proficiency.
Be able to work any shift, weekends, holidays, and special events as needed.
Successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
Have employment eligibility in the U.S.
Be able to obtain and maintain a valid gaming license/background check.
Knowledge of gaming procedures and operational standards, ethical considerations in a regulatory and governmental environment, and applicable NIGC, state, and Tribal laws and regulations for Class II and III gaming operations.
Knowledge of gaming operations departmental policies and procedures, table games and gaming practices, gaming equipment, and surveillance devices.
Knowledge and practical understanding of security and communications systems, including CCTV equipment, monitors, and two-way radios.
Ability to apply and interpret NIGC and state laws and regulations and Tribal Internal Controls rules and policies as they relate to gaming.
Ability to prepare and maintain reports and records and operate computers and software such as MS Office, Word, and Excel.
Ability to supervise and train personnel.
Ability to establish and maintain effective working relationships with the Tribal Gaming Office, Arizona Department of Gaming, and Pascua Yaqui law enforcement and fire personnel.
Ability to understand and use surveillance systems, locate appropriate cameras and recording sequences, and identify equipment malfunctions and report them to appropriate personnel, management, or the IT help desk.
Ability to write organized, accurate reports with proper grammar and punctuation and to communicate effectively verbally and in writing.
Ability to comprehend relevant written materials and make inferences, including mathematical calculations.
Ability to maintain strict confidentiality regarding surveillance operations.
Able to work in a secured office environment, communicate professionally with guests and team members, follow verbal and written directions, travel as necessary, sit or stand for extended periods, watch monitors for an entire shift, perform the listed physical movements, and meet the specified vision requirements.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Communicate effectively with Surveillance Management.
Manage, train, assign duties to, and review the work of assigned staff.
Oversee Class II and III gaming activities for compliance with applicable gaming compacts, laws, and regulations.
Monitor all components of the gaming facility, including parking lots, in coordination with Tribal Gaming Inspectors/Investigators, Security, and law enforcement personnel.
Monitor cashier cages, vault areas, locations where currency is handled, personnel in those areas, and other areas as needed.
Conduct preliminary investigations to determine whether a violation or crime may have occurred.
Write detailed and accurate reports and audits and inform the Tribal Gaming Office of incidents or suspected illegal activity.
Ensure staff follow prescribed procedures and conduct themselves professionally.
Ensure incident reports are written immediately following each incident.
Observe employee performance and document it in agent logs.
Perform other related duties as assigned.