Lead Steward
About The Position
At Ryan Field, we are building a world-class game day and event experience and this role is instrumental in creating memorable moments for guests, donors, season ticket holders, sponsors, and visitors.The Lead Steward is responsible for overseeing daily dishwashing and culinary operations while providing exceptional customer service. This position assists with staff supervision, training, inventory control, food preparation, and ensuring compliance with food safety standards. The Lead Steward serves as a role model for team members and helps ensure efficient operations during events and peak business periods. Summary: Assist shift supervisors and department directors in the day to day function of the department. Maintain high level of quality in all aspects of the department duties, by training, supporting supervising and interacting with department team members. Ensure that all schedules are assigned and completed daily. Set a positive example for department through professional interactions with team members, customers, patient and families. Perform other duties as assigned by supervisor or director. Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all. Contribute to the team efforts and showing good customer interactions, and professionalism for customers, fellow employees, and all others with whom there is contact with.
Requirements
- Overseeing daily dishwashing and culinary operations
- Providing exceptional customer service
- Assisting with staff supervision
- Training
- Inventory control
- Food preparation
- Ensuring compliance with food safety standards
- Serving as a role model for team members
- Ensuring efficient operations during events and peak business periods
- Assisting shift supervisors and department directors in the day to day function of the department
- Maintaining a high level of quality in all aspects of the department duties
- Training, supporting, supervising and interacting with department team members
- Ensuring that all schedules are assigned and completed daily
- Setting a positive example for the department through professional interactions with team members, customers, patients and families
- Performing other duties as assigned by supervisor or director
- Actively participating in outstanding customer service
- Accepting responsibility in maintaining relationships that are equally respectful to all
- Contributing to team efforts
- Showing good customer interactions and professionalism for customers, fellow employees, and all others with whom there is contact
Responsibilities
- Delivers quality customer service to customers by providing one on one attention to the detail.
- Provide assignments and assistance to team members.
- Demonstrate proper use of personal protective equipment in all aspects of job performance.
- Relieve shift supervisor in times of absence.
- Adjust or cover schedules as needed during times of short staffing.
- Ensure that team member maintain set standards by conducting quality assurance surveys.
- Monitor and report any equipment issues or shortages.
- Conduct customer and patient surveys.
- Interact with patients/customers in an appropriate manner in relation to age based competencies.
- Performs other duties as assigned.
Benefits
- Instapay (early access to your wages)
- High interest savings both through the EVEN app
- Associate Shopping Program
- Health and Wellness Program
- Discount Marketplace
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
