Lead Specialty Coffee

The Fresh Market Inc • Pittsburgh, PA

2d

About The Position

The Lead Specialty Coffee supports specialty coffee and beverage service, sharing knowledge of the beans and the company’s roasting process with guests and team members. This leader helps deliver fresh coffee and exceptional, personal service, models hospitality, and supports team members through guidance and coaching. The role also cross-trains within the store’s food concept and requires continuous guest engagement in a fast-paced environment. The ideal candidate is detail-oriented, enthusiastic about coffee and food, works effectively with teams, and prioritizes guest relationships and results.

Requirements

• At least 1 year of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills and the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be at least 18 years old.
• Ability to perform repetitive hand and arm movements, grasp, bend, reach, and lift, push, or pull up to 50 pounds independently.
• Ability to work around extreme temperatures.
• Ability to spend extended periods on feet and stand or walk without a break for up to 4 hours or as required by law.
• Must wear an approved hat, hair net, and/or beard guard, and personal protective equipment.
• Ability to use knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.

Nice To Haves

• Associate’s degree in business, retail management, or a related field, or equivalent experience.
• Experience in grocery, fresh food retail, hospitality, or a high-volume specialty retail environment.
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Assist in maintaining accurate inventory levels, minimizing shrink, and supporting ordering processes.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Leverage available technology to perform role responsibilities.
• Educate and inspire guests and team members about coffee beans and the company’s roasting process.
• Cross-train and work within the food concept, engaging with team members, products, and guests.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access: access up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individual, spouse, partner, and family.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed