Coffee Lead

Hy-Vee•Quincy, IL

18h•Onsite

About The Position

The Coffee Lead helps keep Hy-Vee’s Coffee Shop running smoothly while supporting the Coffee Shop Department Manager and leading the barista team. The role focuses on providing fresh, high-quality products and a warm customer experience in a fast-paced coffee shop environment. The Coffee Lead receives direction and support from the Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, Food Service Director, and Coffee Shop Department Manager. Coffee Shop Baristas report directly to this role.

Requirements

High school diploma or equivalent.
Ability to deliver outstanding customer service and motivate a team to do the same.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Ability to guide and support team members with clear direction and follow-through.
Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

Food safety or sanitation courses are encouraged.
One year of similar or related experience is preferred.

Responsibilities

Greet customers warmly, learn their names, and provide outstanding service.
Take customer orders at the counter and over the phone, help customers find products, and answer questions.
Handle food safely and keep the work area clean, neat, and up to department standards.
Monitor product freshness and appearance; prepare and replenish products as needed.
Anticipate daily product needs and follow or develop a production list.
Check in products, put them away, and review invoices as needed.
Operate the department register and process payments where applicable.
Instruct, assign, and coordinate work for Coffee Shop Baristas.
Order products and supplies as needed and price products for customers when necessary.
Remove trash promptly and maintain a clean, organized department.
Handle confidential information, including sales percentages and employee wages, with discretion.
Follow Hy-Vee’s dress code, hygiene standards, and company policies.
Assist in other store areas and take on special projects as needed.