Lead Solutions Engineer

Gong.io • New York City, NY

6d

About The Position

Gong’s Solutions Engineering team serves as a trusted partner to customers, advising on complex workflows and guiding them toward an AI-first approach to go-to-market strategy. As a Solutions Engineer on the Industry Expansion vertical team, you will help prospects and customers understand how Gong’s platform can advance strategic business initiatives across their organizations. You will serve as a product expert and technical advisor, deliver outcome-based demonstrations and solution designs, and work across teams to help customers achieve business outcomes.

Requirements

• Customer-facing experience in a pre-sales solutions engineering role, or a combination of solutions engineering and other relevant experience such as Sales Enablement or Operations.
• Experience with sales technology, such as CRMs, cloud architecture, or telephony and web-conference systems.
• Understanding of security and privacy in SaaS systems.
• Understanding of key sales personas and go-to-market workflows, including forecasting and prospecting.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork skills.
• Ability to explain complex topics simply.

Nice To Haves

• Experience selling into Financial Services (Banking, Insurance, or Wealth), Healthcare (including Life Sciences), or Manufacturing organizations.
• Experience with data flows, AI and ML concepts, analytics, APIs, webhooks, or JSON.

Responsibilities

• Work with the Go To Market team as the product expert and technical advisor to account teams.
• Develop a thorough understanding of the Gong platform and explain and demonstrate it to users with varied roles and needs.
• Advise prospects and customers on achieving business outcomes and value with Gong technology.
• Support business assessments, including proofs of concept and pilots.
• Create content that demonstrates Gong use cases, including MCP client and server use cases and integrations.
• Build and deliver outcome-based demonstrations, agentic flows, and solution architecture diagrams for customers with complex use cases.
• Address complex business and technical requirements and explain them in simple terms.
• Assist with RFPs and questionnaires during sales cycles.
• Work cross-functionally with Sales, Customer Success, Support, Product Management, and Engineering to remove bottlenecks and advance deals.
• Partner with and support Marketing on demand-generation activities such as webinars, conferences, and events.
• Contribute reusable assets to the Solutions Engineering team and the company.

Benefits

• Medical, dental, and vision plans.
• Flexible wellness stipend through the Wellbeing Fund.
• Mental health benefits, including covered therapy and coaching.
• 401(k) program.
• Education and learning stipend.
• Flexible vacation time.
• Paid parental leave.
• Company-wide quarterly recharge days.
• Work-from-home stipend.
• Potential incentive compensation, bonus, and equity in addition to base compensation and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed