Lead Solutions Engineer

Gong.io • Salt Lake City, UT

7d • $174,000 - $250,000

About The Position

Gong’s Solutions Engineering team advises customers on complex workflows and helps them adopt an AI-first approach to their go-to-market strategy to achieve business outcomes. As a Solutions Engineer on the Industry Expansion vertical team, you will help prospects and customers understand how Gong’s platform can advance strategic business initiatives across their organizations. You will serve as a product expert and technical advisor within the go-to-market team, guiding customers through use cases, demonstrations, assessments, and solution design.

Requirements

• Customer-facing experience in a pre-sales solutions engineering role, or a combination of solutions engineering and other relevant experience such as Sales Enablement or Operations.
• Experience with sales technology such as CRMs, cloud architecture, or telephony and web-conferencing systems.
• Understanding of security and privacy in SaaS systems.
• Understanding of sales personas and workflows within a go-to-market organization, including forecasting and prospecting.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork skills.
• Ability to explain complex topics simply.

Nice To Haves

• Experience selling into Financial Services (Banking, Insurance, or Wealth), Healthcare (including Life Sciences), or Manufacturing organizations.
• Experience with data flows, AI and ML concepts, analytics, APIs, webhooks, or JSON.

Responsibilities

• Serve as the ultimate product expert and technical advisor to account teams within the Go To Market team.
• Develop a thorough understanding of the Gong platform and explain and demonstrate it to users.
• Advise prospects and customers to help them achieve appropriate business outcomes and value from Gong technology.
• Assist prospects and customers with business assessments, including proofs of concept and pilots.
• Create content showing how customers can use Gong for specific use cases, including MCP client and server and integrations.
• Build and deliver outcome-based demos, agentic flows, and solution architecture diagrams for customers with complex use cases.
• Translate complex business and technical requirements into simple explanations and solutions.
• Assist with RFPs and questionnaires during sales cycles.
• Work cross-functionally with Sales, Customer Success, Support, Product Management, and Engineering to remove bottlenecks and advance deals.
• Partner with and support Marketing on demand-generation activities such as webinars, conferences, and events.
• Contribute reusable assets to the Solutions Engineering team and the wider company.

Benefits

• Medical, dental, and vision plans.
• Flexible wellness stipend through the Wellbeing Fund.
• Mental health benefits, including covered therapy and coaching.
• 401(k) program.
• Education and learning stipend.
• Flexible vacation time.
• Paid parental leave.
• Company-wide recharge days each quarter.
• Work-from-home stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed