Lead Software Engineer - ServiceNow
About The Position
As a Lead Software Engineer within JPMorganChase’s Infrastructure Platform ServiceNow IT Service Management organization, you will contribute to an agile team building, enhancing, and delivering secure, stable, and scalable technology products. You will provide technical leadership across multiple technology areas and support the firm’s business objectives. You will oversee and coach entry-level to mid-level software engineers, influence team execution and processes, and collaborate with Business Analysis and other stakeholders on estimates and agile delivery plans. You will design, code, test, and deliver software for the ServiceNow platform using firm-wide frameworks and best practices. The role also includes strengthening Scrum practices, promoting responsible use of approved AI-assisted engineering tools, improving operational stability through automation, and evaluating external and internal technology solutions. Employment offers are contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries, under Section 19 of the Federal Deposit Insurance Act. Compensation is based on role, experience, skills, and location. Eligible roles may include commission-based pay or discretionary incentive compensation. Benefits are based on eligibility and include health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
Requirements
- Formal training or certification in software engineering concepts and 5+ years of applied experience.
- Significant software development experience with demonstrated ServiceNow architect or team lead responsibilities.
- Experience leading effective use of approved AI-assisted software development tools for coding, code review, test acceleration, or troubleshooting, and setting expectations for validating AI outputs for correctness, performance, and security.
- Strong understanding of responsible AI use in engineering workflows, including data sensitivity, secure handling of inputs and outputs, and compliance with resiliency and security expectations; experience coaching engineers on safe, compliant adoption.
- ServiceNow certifications: CSA, CAD, and CIS–ITSM.
- Ability to translate business requirements into scalable technical solutions.
- Experience leading teams of technologists and driving strategic initiatives.
- Strong understanding of SDLC and ITIL practices.
- Expertise in resource allocation and project planning to deliver within timelines.
- Deep knowledge of ServiceNow architecture, data and security models, and application framework, including integrations and authentication patterns.
- Proficiency in performance optimization, including scripts, indexing, queries, and tuning; Performance Analytics, including KPIs and reporting; and JavaScript/AngularJS for reusable, testable components.
- Commitment to continuous learning.
Nice To Haves
- Familiarity with modern front-end technologies.
- Exposure to cloud technologies.
- Experience implementing Service Portal on ServiceNow.
- Strong understanding of the ServiceNow platform and PaaS model as relevant to ServiceNow integration solutions.
Responsibilities
- Provide oversight and coaching to entry-level and mid-level software engineers working on basic to moderately complex tasks.
- Make decisions that influence team execution and implementation of processes and procedures.
- Collaborate with the Business Analysis team and stakeholders to produce estimates and agile delivery plans.
- Identify and mitigate issues affecting delivery of the book of work, escalating issues as necessary.
- Design, code, test, and deliver ServiceNow software using firm-wide frameworks and best practices.
- Follow and improve Scrum practices to support continuous team process improvement.
- Drive team adoption of enterprise-authorized AI-assisted engineering practices, with validation standards for secure coding, peer review, and automated testing; promote reuse of effective patterns.
- Use software development life cycle tools, including approved AI-assisted development and automation capabilities, to improve the value of automation.
- Identify opportunities to eliminate or automate remediation of recurring issues and improve application and system stability.
- Lead evaluation sessions with vendors, startups, and internal teams to assess architectural designs, technical credentials, and fit with existing systems and information architecture.
- Hire, develop, mentor, and recognize talent.
- Plan resources and projects to deliver within timelines.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
