Lead Services Account Manager Motors and Drives (Houston, TX)

GE Vernova • Houston, TX

2d • $91,400 - $152,200 • Remote

About The Position

The Lead Services Account Manager Motors and Drives provides pre- and post-contractual administration and management, oversees contract terms and conditions and claims, and supports contract or project risk modeling and estimating for tenders and project reviews. The role plans and executes departmental operations or professional activities within a technical discipline, exercising some autonomy under established policies and standards.

The position focuses on customer relationships and growth in services projects. The account manager serves as the customer’s single point of contact, coordinates cross-functional actions to resolve issues, translates customer needs into internal plans, and works with customers to improve asset availability and maximize service purchases. The role also manages warranty and service obligations and supports customer success through site visits, routine calls, and long-term planning.

This is a remote position. Travel of up to 30% is required. Relocation assistance is provided. The listed U.S. pay range is $91,400 to $152,200, subject to geographic differentials and factors such as experience, education, and skills. The position is eligible for a discretionary annual bonus. The posting was expected to remain open for at least seven days after October 19, 2026.

Requirements

• Bachelor’s degree from an accredited university or college with at least 6 years of experience, or a high school diploma/GED with at least 10 years of experience.
• At least 6 years of experience in Services, Sales, and Customer Contract Management.
• Ability and willingness to travel up to 30% of the time.

Nice To Haves

• Experience in a customer-facing Service Delivery or Project Management role within a service environment.
• Industry experience in Metals or Oil & Gas, with technical knowledge of power generation, metals, mining, or plastics processes.
• Proven track record of maintaining long-term client relationships, delivering service offerings, and meeting tight deadlines.
• Attention to detail in financial tracking and services reporting.
• Ownership and accountability that drive customer solutions and service profitability.

Responsibilities

• Frequently engage and follow up with customers to win services projects and meet growth initiatives.
• Serve as the customer’s single point of contact and partner with Engineering, Parts, Services, and Projects leaders to drive actions and promptly resolve customer issues.
• Work with customer Operations, Engineering, Training, and Purchasing personnel to resolve product issues, maximize plant availability, and maximize purchases of services, including parts, field service, upgrades, and other GE service offerings.
• Translate customer needs and requirements into detailed plans and drive internal execution to meet targets.
• Collaborate with customers on long-term success plans by understanding their organization, assets, potential downtime losses, and installed base.
• Ensure warranty and service obligations are met, including timely delivery, high quality, contract-scope compliance, and expected service-order profitability.
• Conduct customer site visits and/or routine calls to build business relationships and upsell services.
• Share lessons learned to increase standardization and efficiency.
• Support pre- and post-contractual administration and management, contract terms and conditions, and claims management.
• Define, manage, and execute risk modeling activities in support of contracts or projects.
• Define, manage, and execute contract estimating processes and activities for tenders and project reviews.
• Plan and execute departmental operations or professional activities within the technical discipline.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.
• Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services.
• GE Vernova Retirement Savings Plan with a tax-advantaged 401(k) savings opportunity, company matching contributions, and company retirement contributions.
• Access to Fidelity resources and financial planning consultants.
• Tuition assistance.
• Adoption assistance.
• Paid parental leave.
• Disability benefits.
• Life insurance.
• 12 paid holidays.
• Permissive time off.
• Relocation assistance.
• Discretionary annual bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior