Lead Services Account Manager Motors and Drives (Houston, TX)
About The Position
The Lead Services Account Manager Motors and Drives provides pre- and post-contract administration and management, oversees contract terms and conditions and claims, and supports contract or project risk modeling and estimating for tenders and project reviews. The role plans and executes departmental operations or professional activities within a technical discipline, working with some autonomy under established policies and standards. Procedures and practices may be modified as long as required standards for quality, volume, and timeliness are met. This position manages customer relationships and service growth, serving as the customer’s main point of contact and coordinating with internal teams to resolve issues and deliver services. It translates customer requirements into execution plans, supports the performance and profitability of service obligations, and develops long-term customer plans based on customer organizations, assets, downtime risks, and installed base. The role is remote, based in the United States, and requires willingness to travel up to 30% of the time.
Requirements
- Bachelor’s degree from an accredited university or college with 6 years of experience, or a high school diploma/GED with 10 years of experience.
- At least 6 years of experience in Services, Sales, and Customer Contract Management.
- Ability and willingness to travel up to 30% of the time.
Nice To Haves
- Experience in a customer-facing Service Delivery or Project Management position within a service environment.
- Industry experience in Metals or Oil & Gas, with technical knowledge in power generation, metals, mining, or plastics processes.
- Proven track record of maintaining long-term client relationships, delivering service offerings, and meeting tight deadlines.
- Attention to detail in financial tracking and reporting of services.
- Ownership and accountability that drive customer solutions and service profitability.
Responsibilities
- Frequently engage with and follow up with customers to win service projects and meet growth initiatives.
- Serve as the customer’s single point of contact and partner with Engineering, Parts, Services, and Projects leaders to drive actions and promptly resolve customer issues.
- Work with customer Operations, Engineering, Training, and Purchasing personnel to resolve product issues, maximize plant availability, and increase purchased services, including parts, field service, upgrades, and other GE service offerings.
- Translate customer needs and requirements into detailed plans and drive internal execution to meet targets.
- Collaborate with customers to develop long-term success plans by understanding their organization, assets, potential downtime losses, and installed base.
- Ensure warranty and service obligations are met, including timely delivery, high quality, compliance with contract scope, and expected service-order profitability.
- Perform customer site visits and/or hold routine calls to build business relationships and upsell services.
- Share lessons learned to increase standardization and efficiency.
Benefits
- Medical, dental, vision, and prescription drug coverage.
- Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.
- Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services.
- GE Vernova Retirement Savings Plan with a tax-advantaged 401(k), company matching contributions, and company retirement contributions.
- Access to Fidelity resources and financial planning consultants.
- Tuition assistance.
- Adoption assistance.
- Paid parental leave.
- Disability benefits.
- Life insurance.
- 12 paid holidays.
- Permissive time off.
- Discretionary annual bonus eligibility.
- Relocation assistance.
- Professional development and competitive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
