Lead Account Services Manager-Motors and Drives (Southeast Region)
About The Position
The Lead Account Services Manager supports pre- and post-contract administration and management, contract terms and conditions, and claims management. The role also defines, manages, and executes risk modeling and contract estimating activities in support of contracts, tenders, projects, and project reviews. It impacts departmental operations and is responsible for planning and execution, with some autonomy within standard functional practices and procedures and guidance as needed. The manager serves as a customer’s single point of contact, builds customer relationships, and works with internal teams and customer personnel to resolve product issues, improve plant availability, and grow services business. The position translates customer needs into detailed plans, drives execution, and ensures warranty and service obligations are met with regard to timely delivery, quality, contract scope, and profitability. This is a remote position covering the Southeast Region, with travel up to 30%.
Requirements
- Bachelor’s degree from an accredited university or college, or equivalent experience with a high school diploma/GED.
- Six years of experience in Services, Sales, or Engineering.
- Willingness to travel up to 30%.
Nice To Haves
- Previous experience in a customer-interfacing role.
- Working knowledge of motors and drives technologies.
- Experience in customer-facing Service Delivery or Project Management within a service environment.
- Industry, Metals, or Oil & Gas experience, with technical knowledge in power generation, metals, mining, or plastics processes.
- A proven track record of maintaining long-term client relationships, delivering service offerings, and meeting tight deadlines.
- Attention to detail in financial tracking and service reporting.
- Ownership and accountability that drive customer solutions and service profitability.
Responsibilities
- Frequently engage with and follow up with customers to win services projects and meet growth initiatives.
- Serve as the customer’s single point of contact and partner with Engineering, Parts, Services, Projects, and other cross-functional leaders to coordinate actions and promptly resolve customer issues.
- Work with customer Operations, Engineering, Training, and Purchasing personnel to resolve product issues, maximize plant availability, and increase purchases of parts, field service, upgrades, and other service offerings.
- Translate customer needs and requirements into detailed plans and drive internal execution to meet targets.
- Collaborate with customers on long-term success plans by understanding their organization, assets, potential downtime losses, and installed base.
- Ensure warranty and service obligations are met, including timely delivery, high quality, compliance with contract scope, and expected service-order profitability.
- Conduct customer site visits and/or routine calls to build business relationships and upsell services.
- Share lessons learned to increase standardization and efficiencies.
- Support pre- and post-contract administration and management, including contract terms and conditions and claims.
- Define, manage, and execute risk modeling and contract estimating activities for contracts, tenders, and project reviews.
Benefits
- Healthcare, prescription drug, dental, and vision coverage.
- Health Care Flexible Spending Account, Health Reimbursement Account, Limited Purpose Flexible Spending Account, and Dependent Care Flexible Spending Account options.
- Employee Assistance Program.
- Defined contribution 401(k) plan with company matching and company retirement contributions.
- Employee life insurance and optional dependent life insurance.
- Employee accidental death or dismemberment insurance coverage.
- Salary continuance program benefits for disability and optional long-term disability.
- Pre-tax transportation/commuter program.
- Paid holidays and paid time off, including permissive time off.
- Parental leave and paid parental leave.
- Layoff plan for salaried employees.
- Tuition reimbursement or assistance.
- Adoption assistance.
- Access to Cariloop.
- Optional identity theft prevention insurance.
- Optional personal legal assistance.
- Optional personal excess liability insurance.
- Health Coach from GE Vernova, a 24/7 nurse-based resource.
- Fidelity resources and financial planning consultants.
- Discretionary annual bonus and variable incentive compensation.
- Relocation assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
