Account Manager (Southeast)

Rxsight•Charlotte, NC

15h•Onsite

About The Position

The Account Manager (AM) is the sales lead for RxSight business in the assigned territory and owns territory performance. The role drives Light Adjustable Lens (LAL) growth by building relationships with surgeons and practice staff, positioning premium technology to expand adoption, and optimizing patient flow to increase practice capacity. The AM translates strategic priorities set by the Area Sales Director into territory activities and works with Customer Success (CS) partners and other cross-functional colleagues to execute site-level growth opportunities. This field-based position covers the Southeast area of the United States and is based in Charlotte, NC, or Raleigh, NC. Regular local travel is required to support customers and team members throughout the region, so candidates must reside in or near those cities. The role has no direct reports but owns territory sales performance and leads account-level growth initiatives across assigned practices. The position also requires completion of training assigned for the role and specified company policy training within 30 days of hire and annually thereafter.

Requirements

Minimum 5 years of commercial or sales experience in the ophthalmic, medical device, or healthcare industry.
Commercial and sales acumen, including the ability to build and execute account-level growth strategies that drive LAL adoption and same-store growth.
Working clinical and ophthalmic knowledge of practice workflows and patient flow optimization, with the ability to guide and resolve clinic workflow issues to accelerate LAL adoption.
Ability to interpret and act on clinical and commercial performance data.
Demonstrated ability to co-lead strategic customer planning and execute business plans.
Knowledge of ophthalmic clinic and ambulatory surgery center (ASC) operations, particularly premium technology positioning.
Excellent written and verbal communication skills.
Ability to manage multiple projects and deliver results against LAL growth objectives.
Advanced skills in Microsoft Office Suite, including word processing and spreadsheet software, CRM tools, and commercial database solutions.
Must reside in or near Charlotte, NC, or Raleigh, NC, and be able to travel locally throughout the region.
Complete specified Insider Trading Policy, Global Anti-Bribery and Anti-Corruption Policy, and Code of Business Conduct and Ethics training within 30 days of hire and annually thereafter.

Nice To Haves

Bachelor’s degree in Business, Life Sciences, or a related field preferred.
Experience in premium IOLs, refractive cataract workflows, or clinic/ASC optimization.
Demonstrated success in customer onboarding, business planning, or strategic account development roles.
Familiarity with CRM tools, patient flow design, and co-management network development.
CCOA, COMT, COA, or similar certification; not required.

Responsibilities

Execute area strategic priorities at the territory level, directing daily selling and account activities toward high-value growth opportunities.
Support strategic initiatives, programs, and new product introductions that contribute to LAL adoption and account performance growth.
Review territory performance and identify LAL velocity, cycles, and at-risk trends within actionable timeframes.
Develop and manage site-level account plans aligned with area priorities and positive physician and patient experiences, in collaboration with territory CS partners.
Implement and maintain CRM documentation for all accounts based on key engagement activities communicated by the Area Sales Director.
Lead the regional optometrist (OD) referral engagement strategy to support the LAL patient pipeline.
Co-own and execute net-new customer onboarding with CS partners, aligning teams and tracking time to first implant.
Conduct formal account business reviews covering LAL adoption trends, clinical outcomes, and economic impact, adapting plans when needed based on the data.
Partner with CS and the Area Sales Director to identify growth bottlenecks and develop adoption-focused solutions.
Coordinate account-level growth initiatives with cross-functional team members, including CS and Marketing.
Complete assigned position training and required company policy training.