Account Manager (Southeast)

RxSight, Inc.•Charlotte, NC

1d•Onsite

About The Position

The Account Manager is the sales lead for RxSight business in the assigned Southeast territory and owns territory performance. The role drives Light Adjustable Lens (LAL) growth by building trusted relationships with surgeons and practice staff, positioning premium technology to expand adoption, and optimizing patient flow to increase practice capacity. The Account Manager implements the Area Sales Director’s strategic priorities through territory activities and works with Customer Success (CS) partners on site-level growth opportunities. The position includes ongoing territory business planning, site-specific business reviews, data collection and analysis, and strategic and tactical execution focused on LAL adoption and same-store-sales growth. The Account Manager identifies practice-level opportunities, informs resource allocation using geographic and territory trends, and coordinates across functions as a trusted business partner to influence LAL penetration and sales growth. This is a field-based position covering the Southeast United States. The role is based in Charlotte, North Carolina, or Raleigh, North Carolina, and requires regular local travel to support customers and team members throughout the region. Candidates must reside in or near one of those cities.

Requirements

Commercial and sales acumen, including the ability to build and execute account-level growth strategies that drive LAL adoption and same-store growth.
Working clinical and ophthalmic knowledge of practice workflows and patient-flow optimization, with the ability to guide and resolve workflow issues in clinic settings.
Proven ability to interpret and act on clinical and commercial performance data.
Demonstrated ability to co-lead strategic customer planning and execute business plans.
Knowledge of ophthalmic clinic and ASC operations, particularly premium technology positioning.
Excellent written and verbal communication skills.
Ability to manage multiple projects and deliver results against LAL growth objectives.
Bachelor’s degree in Business, Life Sciences, or a related field preferred.
Minimum 5 years of commercial or sales experience in the ophthalmic, medical device, or healthcare industry.
Advanced proficiency in Microsoft Office Suite, word processing, spreadsheet software, CRM tools, and commercial database solutions.
Must reside in or near Charlotte, NC, or Raleigh, NC, and be able to travel locally throughout the region.

Nice To Haves

Experience in premium IOLs, refractive cataract workflows, or clinic/ASC optimization.
Demonstrated success in customer onboarding, business planning, or strategic account development.
Familiarity with CRM tools, patient-flow design, and co-management network development.
CCOA, COMT, COA, or similar certification.

Responsibilities

Execute the area's strategic priorities at the territory level, focusing daily selling and account activities on the highest-value growth opportunities.
Support strategic initiatives, programs, and new product introductions that contribute to LAL adoption and account-level performance growth.
Review territory performance and identify LAL velocity, cycles, and at-risk trends within actionable timeframes.
Develop and manage site-level account plans aligned with area priorities and positive physician and patient experiences, in close collaboration with territory CS partners.
Implement and maintain CRM documentation for all accounts based on key engagement activities communicated by the Area Sales Director.
Lead regional OD referral engagement strategy to support the LAL patient pipeline.
Co-own and execute new-customer onboarding with CS partners, focusing on full-team alignment and time to first implant.
Conduct formal account business reviews that benchmark LAL adoption trends, clinical outcomes, and economic impact, adapting reviews as needed based on the data.
Partner with CS and the Area Sales Director to identify growth bottlenecks and develop adoption-focused solutions.
Own territory sales performance and lead account-level growth initiatives across assigned practices while coordinating with cross-functional team members, including CS and Marketing.
Complete assigned training requirements, including designated policy and ethics training within 30 days of hiring and annually thereafter.